Dr. Killeen talks about a simple mindset shift that can improve leadership, communication, and team culture: assume positive intent. In a busy dental practice, it’s easy to misread tone, jump to conclusions, or react emotionally when stress is high. Approaching conversations with curiosity instead of frustration can completely change the outcome. By slowing down, asking better questions, and giving people the benefit of the doubt, leaders create more trust, better communication, and a healthier team environment.