With Excitement allow me to introduce to you today's guest, the Owner of Guerrilla Tacos, Tiago Coffee Bar & Kitchen, Gogo's Tacos, and Guerrilla Cafecito. Valles got her start at Coffee Roasters where she met Bill Chait and was recruited to work at Petty Cash Taqueria. During this time, Valles was studying law and started a bookkeeping business, where she'd help fellow business people. It was also during this time that she met Chef Wes Avila, who she partnered with to open Guerrilla Taco's brick and mortar location.

Today’s feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox!

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Favorite success quote or mantra:

• "Fake it til you make it."

In this episode with Brittney Valles we will discuss:

• The importance of self-teaching through technology
• Self-awareness
• Non-monetary benefits to experiences
• Kitchen layout
• Employee-manager relations
• Punishment vs accountability

Today's sponsor:

This episode is brought to  you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ’s VendorPay network. With PlateIQ’s VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ’s VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation.

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Diageo Bar Academy equips bartenders, servers, managers, and hospitality professionals with the insights, stories, and tools to be better - raising the bar on industry standards. Diageo Bar Academy reaches a diverse audience, with backgrounds and skill levels of all ranges- providing them with skills, knowledge, and the techniques they need to improve their personal and professional lives. Knowledge bombs

1. Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
   • Just go for it
2. What is your biggest weakness?
   • Cocky/ego
3. What's one question you ask or thing you look for during an interview?
   • Flexibility
4. What's a current challenge? How are you dealing with it?
   • growing up while owning a restaurant
5. Share one code of conduct or behavior you teach your team.
   • Having grace
6. What is one uncommon standard of service you teach your staff?
   • teach staff to be individuals
7. What's one book we must read to become a better person or restaurant owner?
   • The New One Minute Manager by Ken Blanchard and Spencer Johnson
   • GET THIS BOOK FOR FREE AT AUDIBLE.COM 
8. What is something restaurateurs don't do well enough or often enough?
   • Advocate/proactive
9. What's one piece of technology you've adopted within your restaurant walls and how has it influence operations?
   • Slack
10. Name one service you've hired.
    • Accounting - Stanley Price CPA
11. If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
    • Have grace
    • Exercise
    • Just because you get a lot of it for cheap, doesn't mean it's good

Contact info:

Emails: [email protected]

Instagram: @brittneyvalles

Thanks for listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

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Huge thanks to Brittney Valles for joining me for another awesome episode. Until next time!

 

Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!