Do you ever look at your bank account and wonder where your money is? In this episode of Practical Solutions Day, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to uncover four of the biggest profit drains that's giving you the Monday blues. Close these four gaps and take control of your practice! To learn how to stress less and have more money left over, listen to Episode 896 of The Best Practices Show!

Learn More About Robyn:

• Send Robyn an email: [email protected] 
• Follow Robyn on ACT’s Instagram: https://www.instagram.com/actdental
• Send the ACT Team an email: [email protected] 
• Send Courtney an email to learn more about ACT: [email protected] 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360
• Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 896: https://www.youtube.com/@actdental/videos
• Join ACT’s BPA to access their tools and resources: https://join.actdental.com/users/sign_in
• Register for ACT’s To The Top Study Club (July 18th, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-18-2025-ttt-study-club-tickets-1205460116659
• Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849

Main Takeaways:

• A P&L is valuable, but it doesn't tell you how to run your business.
• These four gaps won't fix themselves! Start proactively addressing them.
• Identify and minimize your effort gap. Ideally, write-offs should be less than 10%.
• Look at your collections gap. Collect 98% at minimum, but 100% should be the goal.
• Do an overhead review each month. Your overhead should be below 60% of collections.
• Calculate your cash flow gap. Budget and have cash reserves for unexpected expenses.

Snippets:

0:00 Introduction.

2:45 Why this is an important topic.

7:42 Gap 1: The effort gap.

14:32 Gap 2: The collections gap.

20:01 Gap 3: The overhead gap.

25:40 Gap 4: The cash flow gap.

29:44 Final thoughts.

Robyn Theisen Bio:

Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams.

Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans.