The Science of Failing Well

Amy Edmondson, 2023, 350 Seiten

• Die drei Arten von Fehlern: Basic, Complex, Intelligent

• It becomes clear that not all failures are caused by blameworthy acts. Some are downright praiseworthy.

• The 4 attributes of an intelligent failure

• The 4 questions to design a smart pilot

• Checklists are not a guarantee against basic failures. They offer an enabling structure—but one that must be used with intention.

• Two characteristic features of basic failures: They occur in known territory. They tend to have a single cause.

• The failure craze—the “fail fast, fail often” culture that wants us to embrace failure seemingly indiscriminately—takes inspiration from the intelligent failures inherent to innovation but risks glossing over the vast and varied failure landscape, which also includes basic and complex failure.

• The 3 questions to build a psychologically safe environment

• Blameless reporting

• Like basic failures, complex failures are not the right kind of wrong.

• Übung The Electric Maze - A new beep is the right kind of wrong