You will always need new patients. But you also need to keep your current patients active — especially through hygiene! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down why hygiene re-appointment matters and what you can do to improve your numbers. To learn the easiest way to increase revenue without chasing production, listen to Episode 940 of The Best Practices Show!

Learn More About Miranda:

• Send Miranda an email: [email protected] 
• Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental
• Send Courtney an email for your practice assessment: [email protected] 
• Send Gina an email for your practice assessment: [email protected] 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360
• Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 940: https://www.youtube.com/@actdental/videos
• Register for ACT’s To The Top Study Club (October 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-17-2025-ttt-study-club-tickets-1218436780209?aff=odcleoeventsincollection
• Register for ACT’s To The Top Study Club (October 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-24-2025-ttt-study-club-tickets-1218452908449?aff=odcleoeventsincollection

Main Takeaways:

• Aim to have 85% or higher in hygiene re-appointment.
• Assess your recare, patient education, and scheduling systems.
• Always pre-schedule patients before they leave for their next recare visit.
• Don't just focus on getting new patients. Find ways to reactivate inactive patients.

Snippets:

0:00 Introduction.

1:17 Active patients and active hygiene patients, explained.

3:11 What active patient count tells you.

6:02 Do more with the patients you already have.

9:34 Ways to impact hygiene re-appointment percentage.

12:24 How ACT can help your practice.

13:33 Last thoughts.

Miranda Beeson, MS, BSDH Bio:

Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.

Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.