Today’s episode is with Sydney Strader, VP of Customer Success at Catalyst. Prior to joining Catalyst, Sydney was the VP of Customer Success at InVision.

In our conversation we focus on founder-led customer success, an area of early company building that’s often overlooked. Here’s a preview of her tactical advice:

You can follow Sydney on Twitter at @sydneystrader. You can email us questions directly at [email protected] or follow us on Twitter @firstround and @brettberson.