In this episode of Fraud Watch, I sit down with Ryan Kiefer, Lead Specialty Investigator with the Special Investigations Group at Travelers. Ryan brings years of experience working cargo theft cases across the country and often steps in when a shipment has already gone missing and the situation has turned uncertain. This conversation takes a step back from any one specific case and looks at the bigger picture. We talk through how theft is evolving and why it is no longer just about physical access to freight. Many of today’s losses are happening inside normal operations before anyone realizes there is a problem. We also discuss why so many incidents go unreported, how that impacts the industry’s understanding of risk, and why awareness and communication are becoming just as important as technology.

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