My case for why you should always charge your airbnb guests if they damaged your stuff. The twist here is I will include a message template you can deploy to 'kindly' ask your guests without putting them on the defensive. Some customer service skills will make this whole awkward process - more comfortable.Topics discussed:

• When to use separate vacation rental insurance vs AirCover
• Airbnb is paying out less than they used to
• How to message your guests when damage happens
• Timeline for the resolution center process and the 14 day window
• What to do if Airbnb denies your resolution center claim

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