Craig Brommers, CMO of American Eagle, joins us to go behind the scenes of one of the most talked-about campaigns of the year; Sydney Sweeney for American Eagle. Craig reveals what really happened, why the brand partnered with Sydney, and how they handled the extreme social-media reaction. We discuss the data behind the campaign’s success, the decision to pause before responding, and what the advertising press got wrong. Craig also shares lessons in brand leadership, navigating public scrutiny, and what it takes to be a successful CMO in 2025.

Timestamps

00:00 - Intro
00:35 - The Travis Kelce x American Eagle collaboration
01:51 - Why American Eagle partnered with Sydney Sweeney
03:21 - Did American Eagle know the campaign was going to explode on social media
04:24 - What caused the extreme reaction to the campaign?
06:08 - The System1 scores for the Sydney Sweeney x American Eagle campaign
08:11 - How did it feel seeing the campaign come under so much scrutiny?
11:50 - Choosing to pause instead of reacting immediately
13:41 - Dealing with the personal side of some of the comments
15:09 - The actual results of the Sydney Sweeney campaign
16:51 - The reaction vs the media buy - what was the impact?
18:11 - When Jon almost closed the London Underground with Amaretto
20:53 - Did the advertising press get it wrong about the American Eagle campaign?
22:14 - Craig’s advice for other marketers facing a crisis
27:15 - Will American Eagle continue to work with Sydney Sweeney?
28:31 - Are we entering a “Jeans Wars” era?
29:40 - The product strategy for American Eagle
30:51 - How important are celebrity endorsements in Fashion
31:45 - What are the elements for success for American Eagle
33:26 - 3 things that make a successful CMO in 2025
39:56 - What does a successful CMO look like?
40:44 - The one thing to remember from this conversation