Semcha Ledad may very well have the job many people have nightmares about. In the age of chaos at airports, Ledad oversees operations for Air France and KLM in her role as station manager at Miami International Airport.

On this episode of Humans of Travel, Ken Shapiro, Vice President/Publisher and Editor-in-Chief of TravelAge West takes the host seat. Listeners will get some great insight from someone who is behind the scenes at one of the busiest airports in the world. Ledad reflects on the challenges that she sees as opportunities for problem-solving, how she keeps calm when things are hectic around her, what she would like travel advisors and passengers to know about the airport experience and what makes Air France and KLM so special.

Ledad also shares more about her childhood growing up in New York City, her favorite destinations and what she sees in the airports she travels through on her own trips.

This episode is sponsored by Air France and KLM. 

RESOURCES MENTIONED IN THIS EPISODE

Air France and KLM's Trade Portal

ABOUT YOUR HOST 

Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. 

TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. 

ABOUT THE SHOW 

TravelAge West’s podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.

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