Purchase returns and the reverse logistics portion of last-mile delivery have become a focal point as more consumers settle into the lifestyles and purchasing habits that have become the new norm in a COVID world.

Consumers’ acceptance of a digital retail channel has provided salvation to many retailers that have seen pandemic-related shutdowns choke off traditional in-store buying. At the FreightWaves Last Mile Logistics Summit on Thursday, Tony Sciarrotta, executive director, Reverse Logistics Association, and Nicholas Isasi, executive VP, DM Transportation Management Services, chatted about some of the issues and best practices used in reverse logistics and processing purchase returns.

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