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TRANSCRIPT:

ZAK: Adriana is here today to teach us something that I am so incredibly uncomfortable with. Asking again.

ADRIANA: This was year's ago and my husband and I were going to the Apple store because both our earbuds had busted. He had an iphone. I had an ipod so his, they were like, here's your replacement, no problem. For me, it was like, you need to make an appointment with a genius. There was no appointments. And it was hours wait. So I asked the person helping us, couldn't they just give it to me. You know that's what's gonna happen at the end. My husband just got it. Can't you just give me one again. He was like, well, I don't know...policy. And I said, can you ask the manager. I'm a doula. So it comes from advocacy and making your voice and needs heard in a very conversational and curious way. Like, why not? Lets just explore this. Is it possible. Not, I'm demanding something to happen. So, that person went and asked the manager and came back and said, no, the manager said no. And I looked up and I said, can you ask them again?

ZAK: Whoa.

ADRIANA: And of course he laughed and my husband's looking at me like, what!? And he's like, sure. I'll ask again. I'll humor you crazy lady. And he went and came back with my earbuds. hahaha. And he's like, here ya go. And so that was very much the epitome of the ask again moment. But, it's a moment that I've definitely honed in with all I do with my doula clients. Understanding that circumstances can change and asking again does require you to put yourself out there and it does require some vulnerability because you already have the answer you didn't want. If you ask again you might get the one you want.

ZAK: My fear is by asking again, people are gonna think I'm a diva or something. How can you give people like me the confidence to actually ask again?

ADRIANA: The key point there is you do need to put your ego aside. The outcome doesn't reflect to you or who you are. And I think that also comes from...I'm originally from Venezuela so my other mother tongue is Spanish and there you've got two different words for the verb, to be. And you have ser and estar. And one (ser) is you are. A condition that isn't gonna change. Like, I am a human. I will always be a human. But the other one is estar. It's a condition that is depending on how the moment is. I am cold. That's not who I am. I am cold right now. So, I think having that flexibility in your brain of this doesn't define me has been helpful in being able to navigate that asking again. And then from being a doula for so many years, I get to have the unique perspective of being able to go to different hospitals, work with different providers at home, at schedule cesarian, unmedicated births...The whole gamut and I see one provider might come up or a nurse and say, no, we need to do this and I know just last week in this same hospital down the hall with different providers, we did something different. And so knowing that things can be done in many different ways. There is that strength inside me of, well, I know it can be done differently. Lets see if we can make it different today.

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