Send us a textIn this ASOTU CON 2024 podcast, hosted by Joe Overby, Robert Hollenshead, Chris Fell, and Brian Kramer join the discussion to delve into used car acquisition strategies. The conversation explores the evolving landscape of used car auctions, the importance of appraising vehicles accurately, and the unique challenges and opportunities presented by electric vehicles (EVs) in the used car market.The panel highlights the enduring relevance of auto auctions and the necessity of instan...

Send us a textIn this ASOTU CON 2024 podcast hosted by Joe Overby, Tony Lucas, General Manager of Casa Autoplex, shares his inspiring journey in the automotive industry. Starting as a porter at a buy-here-pay-here lot, Tony's career has progressed significantly, showcasing his dedication and adaptability. He discusses his transition from Brazil to the United States, learning English, and navigating various roles in the automotive sector, ultimately leading him to his current position at Casa ...

Send us a textIn this ASOTU CON 2024 session, hosted by Kyle Mountsier, Paul McCarthy, VP of Sales at Protective Asset Protection, joins the conversation to share insights into the automotive finance and insurance (F&I) sector. Paul, who transitioned from a 30-year career in automotive retail to the F&I side, discusses the evolution of the industry and the importance of improving the finance process for customers.Paul emphasizes the need for transparency and education in the F&I p...

Send us a textIn this ASOTU CON 2024 podcast hosted by Kyle Mountsier, Mike Stanton, President and CEO of NADA, joins the conversation to discuss the latest developments and challenges in the automotive industry. The session kicks off with an update on the FTC's vehicle shopping CARS Rule, highlighting its implications for dealerships and the ongoing legal battles. Mike emphasizes the importance of dealer preparation and transparency in navigating these regulatory changes.The conversation the...

Send us a textIn this ASOTU CON 2024 session, hosted by Elena Ciccotelli from the "EVs for Everyone" podcast, Jimmy Douglas, founder and CEO of Plug, joins the conversation. The discussion revolves around the evolving EV market and the opportunities and challenges it presents for dealers. Jimmy highlights the importance of focusing on used EVs, leveraging the 25E consumer tax credit, and the necessity of dealer expertise in EV technology and customer education.Jimmy emphasizes the significanc...

Send us a textIn this ASOTU CON 2024 session, hosted by Elena Ciccotelli from the "EVs for Everyone" podcast, Matthew Haiken, Dealer Principal and President at Prestige Collection Auto Group, shares his insights into the evolving EV market. Matthew recounts his journey with Polestar, highlighting his competitive nature and desire to build something from the ground up. He also celebrates his recent achievement of winning the 2024 Volvo Hyatt Excellence Award.The discussion covers various aspec...

Send us a textIn this lively ASOTU CON 2024 session, hosted by Elena Ciccotelli from the "The EVs for Everyone" podcast, John Foley, President of Recharged, joins the conversation. John shares the story of how Recharged was born from a need he identified at the first ASOTU CON, focusing on the growing market of used EVs. He emphasizes the importance of providing a great buying experience for customers and how his team’s natural curiosity and dedication to learning drive their success.John als...

Send us a textIn this ASOTU CON 2024 session, Dan Shine interviews Patrice Banks, founder of Girls Auto Clinic in Philadelphia. Patrice shares her journey of transforming the traditional auto shop experience by catering to the needs of women, while also welcoming male customers. Girls Auto Clinic stands out with its customer-centric approach that includes free car care workshops, a comfortable lounge, and even a nail salon, turning a routine car maintenance visit into a pleasant experience. P...

Send us a textIn this episode of ASOTU Con Sessions by Effectv, Dan Shine interviews Jaime Maicas from Casa Auto Group, discussing innovative strategies in fixed operations that boost customer satisfaction. Jaime shares insights on how the implementation of video communication and mobile service units have transformed customer interactions across their multiple locations. They also delve into the challenges faced in the service department and strategies to overcome them, including training me...

Send us a textIn this session from ASOTU CON 2024, Dan Shine converses with Jeremy Stephens, Remote Service Director at Bozard Ford Lincoln. They delve into the transformative power of mobile services in the automotive industry. Jeremy shares insights into how mobile service units have enhanced customer satisfaction by providing convenient, on-the-spot services. He highlights the growth of their fleet from seven to nineteen vans and discusses the unique training and customer-facing skills req...