This is a rebroadcast. The episode originally ran in October 2017. David Farnsworth was a retired leadership and executive coach who spent years helping organization improve their interviewing skills through the 3D Interviewing method. He passed away in July 2020. In this episode David explains methods latter-day saint leaders can use in order to improve the effectiveness of one-to-one interviews and classroom teaching through effective questions.

Highlights

7:15 Why do I want to develop my interviewing skills?

The question is: how do you see your role?

Understanding the leader's role in an interaction

11:35 The Fundamentals

Be sincerely interested in others

Reading others accurately

Having the vocabulary to articulate

Be willing to be authentic and consistent

Having a good sense of ourselves (self-awareness)

Trust others in their ability to respond

Not seeing yourself as the expert, but to uncouple yourself from having all the answers

17:45 Drawing the Cube exercise (see graphic, below) 22:00 The Art of Formulating Focused Questions Preparing questions in advance

Draft good questions

Try to put them in a logical order

Examine questions carefully and fine-tune them

29:45 Active Listening

Paraphrase in your own words what the other person has just said

Leaving the other person in control allows you find out how they think, what they're feeling, etc.

Three levels of paraphrasing:

What was said? (make sure you're clear about what they've said)

How was it said? (for example, "I can see this is difficult for you...")

What was not said?

Three reactions to paraphrasing:

Agreement

Correction/clarification

Amplification

44:20 Summarizing: different than paraphrasing.

Pulling together the major points of the discussion or topic (your understanding of the discussion).

Same three reactions to summarizing as paraphrasing (agreement, correction/clarification, or amplification).

52:45 Sequencing questions

Getting acquainted example

55:00 Problem-solving example

58:50 Classroom example

67:00 How can I start interviewing using the 3D-I model?

After Action Review

Links

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