In this week’s episode, Jared and Chris explore the difference between creating

procedures people follow and building systems people believe in. They explore New

Zealand’s coffee culture, why team buy-in matters instead of just compliance, and what

happens when employees are asked to adopt systems they didn’t help create. Along the

way, they discuss how strong teams embrace challenges during change — and why

respected long-term employees often become the key stewards of lasting system

improvement.

(00:00) Coffee Culture on the other side of the Planet

(05:00) Kiwi Coffee Organizations

(11:25) Buy-in vs Compliance

(19:25) Employee Ownership of a System They Didn’t Create

(23:00) Teams Embracing Challenge During Change

(34:00) Veteran Employees as System Stewards

🔗 Links –

Brenè Brown - Dare to Lead (2018)

https://brenebrown.com/book/dare-to-lead/

Bob Chapman - Everybody Matters: The Extraordinary Power of Caring for you People

Like Family (2015)

https://www.barrywehmiller.com/bobchapman/book

Cat & Cloud:

Instagram www.instagram.com/catcloudcoffee/

Webstore www.catandcloud.com/

We are Cat & Cloud Coffee. Started by three friends trying to pursue their passions with

the mission to inspire connection by creating memorable experiences, and we created

this podcast to continue forming those connections inside and out of our cafes.

The Cat & Cloud podcast was created as a space for us to share our experiences in the

coffee industry and starting a business. Each week we sit down to talk about new

challenges as business owners, how we utilize our mission and values to make decisions,

and answer questions from our listening community. If you’re looking to expand your

coffee knowledge, get some advice for your own small business, or just like the vibes,

give us a listen!

Enjoy!