Better Every Shift

The worst time to figure out how you’ll respond to trauma is after it happens. Resilience has to be built beforehand — through sleep, relationships, fitness, trusted peers and a culture where asking for help is part of the job, not a last resort. That idea sits at the heart of our conversation with retired FDNY Captain Frank Leto, who helped shape the department’s counseling and peer support programs in the years after 9/11. As the fire service approaches the 25th anniversary of the Sept. 11 attacks, we’re revisiting this episode because many of the lessons born from that tragedy still apply to every department today. Leto explains why FDNY’s early attempts to embed clinicians in firehouses fell short and why fellow firefighters became the key to effective peer support.

This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

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“Call the meeting. Get them in the same room.” That simple advice helped spark a leadership think tank that has spent more than a decade connecting fire service leaders around the problems, ideas and pressures that rarely fit neatly on an agenda. Fort Lupton (Colo.) Fire Protection District Fire Chief Greg Ward explains how to make it work: Keep it simple, bring in people who don’t all think alike, and create enough trust for real conversations to happen. But the value goes well beyond brainstorming. Sometimes leadership support looks like sharing a solution. Sometimes it’s a text that says, “Are you OK? What do you need?” Ward makes the case for building these networks before you need them — and offers a practical tips for starting your own.

Read next: Building a leadership think tank: A practical guide for fire service leaders

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There’s no single leadership style that works for every person, problem or moment — and Milwaukee Fire Chief Aaron Lipski learned that through plenty of trial and error. Raised around two very different leadership models, Lipski describes his grandfather as measured and graceful, while his father was direct, information-driven and confrontational when necessary. Over nearly 30 years in the fire service, Lipski tried both approaches and “everything in between,” eventually realizing that good leadership requires knowing when to adjust. He also gets candid about a period when he leaned too heavily on an autocratic style and had to hear some uncomfortable truths about himself. The takeaway for officers at every level: Your approach should evolve with experience, but the reason you’re leading in the first place should remain the through line.

This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

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The battery fire may get the attention, but the vehicle’s weight could create the next problem. Deputy Chief Vince Bettinazzi returns with a broader look at electric vehicle response, including how heavier vehicles, low centers of gravity and reduced lifting points can complicate stabilization and extrication. He explains why crews must identify EVs early and understand what their equipment can actually support. Bettinazzi also shares lessons from developing EV charging-station ordinances and an operational guideline that gives officers room to decide whether to attack a fire or protect exposures and let it burn. The discussion expands beyond passenger vehicles to e-bikes, scooters and other lithium-ion devices increasingly found in homes and high-rises. The takeaway: Departments do not need to panic, but they do need a plan — and a kitchen table discussion before the next incident.

Additional resources:

This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

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You’ve probably read — or at least skimmed — a NIOSH firefighter fatality report, but do you know what to do with it? Or how it came to be? Wesley Attwood, a senior investigator with NIOSH’s Fire Fighter Fatality Investigation and Prevention Program, explains how departments request an investigation, what investigators examine and why the process is voluntary, independent and nonpunitive. He also clears up some common misconceptions, including that NIOSH investigates every line-of-duty death and that the program only reviews fatalities. More importantly, Attwood brings the reports down to the company level, showing how the condensed report slides can fuel a five-minute drill, preplan discussion or Main Street size-up. He also highlights recurring lessons involving fire dynamics, staffing, communication, medical evaluations and psychological safety. The takeaway: Don’t let these reports go missing in a sea of browser tabs. Put them to work before the same concerns show up on another fireground.

Additional resources:

This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

Email [email protected] to share your feedback.

You can be absolutely right and still lose the room — all because of your tone. Drawing from personal experience, Zam shares four practical lessons for saying what you mean, with respect. Whether you're leading a company, mentoring a probationary firefighter or challenging a policy you disagree with, this episode is a reminder that leadership isn't just about what you say — it's how you say it.

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The next hazmat challenge probably isn't coming — it's already in your first-due. Mesa Fire and Medical Department Captain Jim Barnhart has spent years studying lithium-ion batteries, photovoltaics and emerging energy systems, and he makes the case that firefighters need to stop treating these incidents as rare exceptions. Using the recent Los Angeles Boyle Heights cold storage fire as a launching point, Barnhart explains how solar arrays, battery storage and evolving building technology are creating longer, more complex and less predictable incidents. But this isn't a conversation about fear. It's about preparation. From improving size-up and preplans to finding credible training and asking a simple question — "Is the power really off?" — Barnhart offers practical guidance for departments of every size.

This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

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“Why do we have all of these fire agencies?” It’s a question many in the wildland world have asked for years — and Chief Brian Fennessy is now in position to do something about it. The director of the newly created U.S. Wildland Fire Service explains what it means to build an entirely new federal fire organization from the ground up and why the mission extends far beyond changing patches and organizational charts. Fennessy discusses unifying federal wildland agencies, creating a true firefighter-first culture, reducing bureaucracy and giving fire leaders the authority to make faster operational decisions. He also explains why prevention, fuels management, firefighter wellness and stronger communication with the public are just as critical as suppression.

This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

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One routine smoke investigation. Ten minutes later, a cold storage building erupted around Firefighter Andrew Klein. This week, we’re revisiting the harrowing close call that nearly ended Klein’s career. Klein walks through the fireground decisions, details the hidden danger of a cold storage building packed with spray foam insulation, and recalls the moment his PPE became the only thing standing between him and catastrophic injury. He also shares the emotional aftermath of believing fellow firefighters had been killed and how he’s managed his mental health since the incident.

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“Pain sucks,” as Zam puts it — and ignoring it doesn’t make it go away. Dr. Bita Shahidi, a physical therapist who has worked with firefighters and professional athletes, explains why the aches and pains firefighters push through during their careers often become the injuries that define retirement. She urges firefighters to approach their bodies like tactical athletes, with regular movement screenings, mobility work and recovery built into the job — instead of waiting until something breaks. Shahidi also shares a simple three-minute mobility routine, explains why sleep and breathing matter as much as strength training, and makes the case for treating small pains before they become surgeries. The takeaway is straightforward: A few minutes of maintenance today can help you perform better now and enjoy retirement without paying for decades of ignored wear and tear.

This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

Email [email protected] to share your feedback.