In theory, most companies would love to diversify their workforce. In practice, hiring specifically to increase diversity can cause a variety of cultural problems within an organization. Harvard Business School professor Robin Ely discusses two of her cases — “Managing Diversity at Spencer Owens & Co.” and “Managing Diversity at Cityside Financial Services” — that train a critical lens on race-based and race-blind hiring, and some of the best practices firms can employ to achieve a well-balanced staff.