Body Bangin'

Andy Hipwell and James Rodis of OEM Calibration are with us today and getting into all things calibrations! Stay tuned until the end because it keeps getting better as we go!

Did you know that 80% of shops are NOT doing calibrations? Why not? How do you start? What do you need to know?

Join us on the Collision Cocktail Hour on the 3rd Wednesday of the month at 8pm EST:
https://us02web.zoom.us/meeting/register/tZcvcu6uqTIrEtEVLRBBFPx8xz6sxkLdMv-W#/registration

Reach out to Andy &/or James directly:
Andy's Email: [email protected]
James' Email: [email protected]
OEM Calibration Website: https://oemcalibration.com/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Laura Gay is a former shop owner and has been assisting shop owners sell their collision repair facilities (or purchase additional shops) for over 30 years. If you are thinking of selling your shop, wondering what the consolidators are up to or wondering what the future of the collision industry looks like, today's interview is for you! 

For those wanting to work with someone who specializes in family business and the transfer of your business contact Matt!
Matthew DiFrancesco: [email protected]
High Lift Financial: https://highliftfinancial.com/

Join us at the Collision Cocktail Hour on the 3rd Wednesday of the month at 8pm EST:
https://us02web.zoom.us/meeting/register/tZcvcu6uqTIrEtEVLRBBFPx8xz6sxkLdMv-W#/registration

 Reach out to Laura Gay directly:
Laura's Email: [email protected]
Consolidation Coach: https://consolidationcoach.com/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Mister Jake Rodenroth came to hang out with us today on Body Bangin’!

As the Operations Manager for the Collision Centers in North America for Lucid and a lifetime in the automotive and collision industry he knows a thing or two.

Lucid’s have the longest range (520 miles) and the fastest charging of any of the EVs on the market! One thing I really like is that they aren’t fully touch screen. They have dials and knobs which I miss on some of the other EVs.

Did you know that EVs are QUICK off the line? Lucid’s have 820 – 1K horsepower! FUNNN! 

When looking for a shop to be certified on their program they are looking first and foremost at culture. Are you educating your guests and talking to them at the beginning of the repair?

Do you have a strong online presence? It’s important to put those marketing shoes on and make sure you have a website that accurately depicts your shop as well as a Google My Business listing that showcases your shop with accurate directions to get there (if you are off the beaten path).

One thing that differentiates the Lucid program is the amount of support and education they provide for their shops. They have monthly meetings to keep everyone in the loop and full access to support. They also have a repair tracker, technology to monitor the repair, coaching the 3D repair system they are rolling out.

To apply to be on the prospect list for the Lucid Certified Collision Repair program go here: Techinfo.LucidMotors.com

Reach out to Jake Rodenroth directly:
Patrick's Email: [email protected]
Lucid Repair Program: Techinfo.LucidMotors.com

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Patrick Crozat, of G&C Auto Body, where they run 32 collision centers at the time of this recording. Patrick is the COO of the largest privately owned, family owned auto body shop group - G&C Auto Body. Patrick's father started this 1 shop back in 1972 in Santa Rosa and look at them now! Hear why he thinks the insurance companies need small, independent shops.

This is a podcast where everyone can take something away from this!

We talk about scaling - get some tips!
We talk about recruiting, finding talent and how they grow talent from within.
We talk about some things that separate them from other body shops out there.

Reach out to Patrick Crozat directly:
Patrick's Email: [email protected]
G&C Auto Body: https://gandcautobody.com/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Mike Jones of Discover Leadership Training has been working with collision shops for 22 years! Mike and his team work on mindset which is the key to shifting your life!

Mike has a couple of programs:
1 - His marquee program - Master Graduate Program that is a 4 day retreat, fully immersive, on-site in Houston, Texas at Camp Allen - all about working on yourself 
2 - The Game Changer Program - cerebral, experiential, classroom style, come to you - 2-day program

Some great points from Mike:

• Start with the Outcome: WAYFO - What Are You Focused On?
• Every win or loss I will experience will occur in my thinking before it exists
• Veterans - listen with the intent to defend what they know - FIXED mindset
• Rookies - listen with the intent to learn - GROWTH mindset
• It's not who you ARE, it's who you CHOOSE TO BE.
• If you want the things you are looking at to change you have to change the way you are looking at things.
• Authority does not mean leadership
• Most conflict is from a fixed mindset - defending our truth versus their truth - "right fighting"
  • It is not necessary to make you wrong for me to be right.
  • Personal responsibility vs accountability
    • Have to hold personal responsibility to hold each other accountable without blame.
• By the time you are 4 years old 45% of your belief system is in place (result: taught repetitiously and now is in subconscious as a habit). The lens you are viewing your life through is built.
• By the time you are 18 years old, 99% of your system is built.
• You will need to get off of your "life map/system" to get to the places you want to go
• I got to be this way because these are the behaviors I've practiced the most
• Teaching the 4 identities and how to deal with them - great for hiring & relationships
  • Use DISC profiles 
    • D = Direct - task oriented, fast paced, determined, strong-willed, determined (10% of population 
    • I = Influencing - people oriented & fast paced, love to work with people, work on teams, lots of energy, rarely say no,  love the spotlight & life of the party (15% of the population)
    • S = Steady - people oriented, go slow, take care of people, trusting relationship (60% of the population)
    • C = Conscientious - analytical, factual, weight pros and cons, love data and more data, perfectionistic, may have a hard time executing (15% of population)

Reach out to Mike Jones directly:
Mike's Email: [email protected]
Discover Leadership Website: https://discoverleadership.com/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Frank Phillips, the collision repair program manager of Rivian and veteran of the collision industry, speaks with us about the Rivian vehicles and how their collision program works which is very impressive!

They simplified the collision repair program with 4 levels and the support sounds awesome! One shop is not expected to do and be everything. What a concept!
They do have some parts that are restricted to only certified shops.

Rivian has 3 products: SUV (R1S), pick-up truck (R1T) and the Amazon Delivery Van (EDV) with 30k units on the road today.

In 2023 Rivian anticipates they'll get out an additional 50k units on the road so be on the lookout!!!

If you are in SoCal there is an experience center in Venice beach where you can check out the R1S & R1T!

Rivian also provides insurance directly through their company and wants their shops to perform OE repair procedures so the vehicle is repaired properly. ;)

Apply to be a certified Rivian collision repair facility: https://rivian.com/support/article/certified-collision-centers

Reach out to Frank Phillips directly:
Frank's Email: [email protected]
Rivian Website: https://rivian.com/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!
https://lombardequipment.com/

The SE Collision Conference was a hit as were all 20 episodes that came from this conference! On the last episode of this series we talk with the conference committee which includes Jordan Hendler - Executive Director of the Washington Metro Auto Body Association (WAMBA), Josh Kent - Executive Director of the Carolinas Collision Association (CCA), Kyle Bradshaw - President of the Carolinas Collision Association, John Shoemaker - BDM with BASF, Phil Rice - GM of Huber Collision, and Brian Davies - owner of Bodyworks Plus and past president and founder of CCA.

The committee shares their favorite takeaways and the beauty of growing our industry as a whole.

To watch John Shoemaker's episode #73 on "You're Losing Money on Your Labor Rates":
Apple Podcasts - https://podcasts.apple.com/us/podcast/ep-73-youre-losing-money-on-your-labor-rates-with-john/id1558234037?i=1000611436784
Youtube - https://youtu.be/Va6DeoumprU 

If you are looking to do a collision conference in your area they give very insightful ideas to help you do that!

To attend the SE Collision Conference in 2024 make sure you stay tuned for the release date!

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!
https://lombardequipment.com/

The SE Collision Conference was a hit as were all 20 episodes that came from this conference! On the last episode of this series we talk with the conference committee which includes Jordan Hendler - Executive Director of the Washington Metro Auto Body Association (WAMBA), Josh Kent - Executive Director of the Carolinas Collision Association (CCA), Kyle Bradshaw - President of the Carolinas Collision Association, John Shoemaker - BDM with BASF, Phil Rice - GM of Huber Collision, and Brian Davies - owner of Bodyworks Plus and past president and founder of CCA.

The committee shares their favorite takeaways and the beauty of growing our industry as a whole.

To watch John Shoemaker's episode #73 on "You're Losing Money on Your Labor Rates":
Apple Podcasts - https://podcasts.apple.com/us/podcast/ep-73-youre-losing-money-on-your-labor-rates-with-john/id1558234037?i=1000611436784
Youtube - https://youtu.be/Va6DeoumprU 

If you are looking to do a collision conference in your area they give very insightful ideas to help you do that!

To attend the SE Collision Conference in 2024 make sure you stay tuned for the release date!

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!
https://lombardequipment.com/

We are talking with 2 all-stars in our industry today! We've got Ron Reichen - president of Precision Body & Paint that has 5 locations in Oregon.
We are also talking with Barry Dorn - owner of Dorn's Body & Paint, Dorn's Automotive Service, and Dorn's Specialized Transport in Mechanicsville, VA.

Ron & Barry had a panel discussion at the SE Collision Conference called "Repairer to Repairer" and they share with us some of the HOT TOPICS that shops wanted to chat about. 
1) Overcoming Objections. 
My favorite quote from Ron, "We can't fix today's vehicles in a dungeon with a rock and a stick for peanuts."

• establishing yourself as the expert (taking into account the subconscious impressions). WE ARE THE EXPERTS - we need to appear as such and present ourselves as such.
• bucking the indoctrination
• pull the OE procedures
• read them
• provide the needed documentation
• know the policy language and limitations & educate the guest
• provide a repair plan - stop with the photo estimates

2) Combating the "Lack of Talent"

• creating a culture of development
• marketing to your people internally
• know your people and interact with them
• be a part of your shop's every day activities
• hands-on with your people at all times
• recruit internally first
• pair new team members with a mentor
• "date a few times before marriage"
• key point is their personality and their attitude

3) Blend Study - You can take advantage of this TODAY!
The study found that blending a panel takes 31.59% more time than a full refinish of the same panel, on average, rather than the 50% less time allocated in the three estimating systems.
Read the full study here: https://scrs.com/blendstudy/

Reach out to Ron or Barry directly:
Ron's Email: [email protected]
Ron Reichen with Precision First - Website: https://precisionfirst.com/
Barry's Email: [email protected]
Barry Dorn with Dorn's Body & Paint - Website: https://dornsbodyandpaint.com/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Lombard Equipment has incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. Call them today!
https://lombardequipment.com/

Scott Ayers works for SCRS and the BOT Tool (Blueprint Optimization Tool)! At the SE Collision Conference Danny Gredinberg and Scott Ayers talked about how to "Write Your Strongest Sheet".

The BOT Tool is a tool that's been out for about 3 years with about 300 shops using it!
You would write your repair plan, export it and then upload it to the BOT Tool . The BOT tool would analyze it and provide you the non-included operations that are found in the motor guide to estimating that you can choose from that you think would apply to the repair plan you are creating.

This can help you have consistency with your repair plans and present you with missed opportunities!

Bot Tool Video #1: https://youtu.be/31CqWeBVA6U
Bot Tool Demo: https://youtu.be/JIuKDe5aZmQ

Danny spoke about using the free DEG tool in episode #70 and you can find his episode here:
https://podcasts.apple.com/us/podcast/ep-70-write-your-strongest-sheet-with-danny-gredinberg/id1558234037?i=1000610854819
The DEG website is here where you can submit an inquiry: www.DEGweb.org

Reach out to Scott with the BOT Tool directly:
Scott Email: [email protected]
Website: https://scrs.com/bot/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134