Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)
https://lombardequipment.com/

"Reverend" John Shoemaker of BASF is what I like to call him! John always has great input and today he's talking about charging for the proper labor rates with proper labor times.
What's the difference? Labor types depict the labor rates!
Why do we not talk about that more often?

Most shops are using body and refinish as a labor type and we need to identify the skills the techs are using to perform the repairs. This is beyond "structural" and "non-structural". Shops are currently paying out more than they are receiving due to this labor type and rate!

• Listen in as John gives the formulas on how to figure out what your labor rate is and how to adjust that.
• John recommends starting with your accountant and figure out what it costs to have an employee and you can go from there.
• Quick check to see if you're making money on your labor : Look at your net profit = 2-3% of your parts gross profit. If it is then most money is being made by parts and not labor! 

Reach out to John Shoemaker directly:
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/john-shoemaker-amam-a0800020/
Website: https://www.basf.com/us/en.html 

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)
https://lombardequipment.com/

As a vendor and sponsor of the SE Collision Conference, Amanda Valmonte, BDM with PPG, talks with us about the latest automated mixing system technology called Moonwalk!
Moonwalk is 100% automated other than the loading of toners on the mixing bench and it's 100% accurate based off of the variant the painter selects!

The Moonwalk system is blowing up in the US! One of the main items that shops love is that 

• it eliminates waste (aka $$$). It can measure to the 100th versus the 10th in 1 ounce
• it's 100% accurate (better color matches and quicker)
• any shops mixing 6-7 mixes/day can impact throughput by gaining an extra hour per day (5 hours back into production per week)
• cuts down the spray out process : Moonwalk is part of the "LINK" system - visualized ID which is a 3D rendering based off of the variant and will show you the best 3D rendering for that color
• all PPG customers can see if it's a good fit 
• any non-PPG customers can see if this would be able to impact your business and improve efficiency

Reach out to Amanda at PPG directly:
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/amandavalmonte/
Website: https://www.ppg.com/en-US

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling new and refurbished equipment from Maine to Miami and helping anyone anywhere with their equipment questions. :)
https://lombardequipment.com/

Car O Liner is a sponsor of the SE Collision Conference and we talk today with Chad Dellinger.
Chad says that we will see pre-measuring and post-measuring needed on every vehicle so it's important to do the trainings to be able to repair the vehicles the way they were meant to be repaired by the OE procedures.
He talks about the changes needed to document the time needed to do the pre and post-measurements so you can get paid properly on those.

The coolest thing they are highlighting and the most popular piece at the conference is called the Speed Bench. It's for light pulls, a 5500 pound lift capacity, 5 ton pull capacity with a small footprint at 12 feet long and is only 4 inches off the ground.
Your body man wouldn't have to leave their stall to use it!
Check it out here: https://www.youtube.com/watch?v=BGA_1KRoGUk

Car O Liner is known for their measuring systems and their information is input manually. They've been doing this since in the US since 1987 so have a ton of cars in the database. It's all still made in Sweden!

I have huge respect for trainers like Chad who continue to learn and train to keep all of us in the loop!

Reach out to Chad Dellinger directly:
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/chad-dellinger-16977b216/
Website: https://car-o-liner.com/na/ or https://autotality.com/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! They are the REAL DEAL. Check them out: https://lombardequipment.com/

Another great episode from the SE Collision Conference with Danny Gredinberg! Danny had a session where he talked with shops about how they can utilize the DEG to get paid for what they do plus the SCRS Bot Tool.

Visit www.DEGweb.org to use this great resource. It helps you and all others in the industry since once the DEG looks into your submission/inquiry they talk to your information provider and the information provider updates it in their system which helps you and EVERYONE. Woohoo!

You'll use this tool as a CCC, Mitchell or Audatex user.
Use it for:

• inaccurate labor values
• missing labor values (times)
• p-page information - included & non included operations (they will help you)
• part corrections (missing part or part price)

For more in-depth info on the DEG you can watch our full interview with Danny in episode #65: https://podcasts.apple.com/us/podcast/ep-65-you-need-this-free-tool-with-danny-gredinberg/id1558234037?i=1000607326064

Reach out to Danny Gredinberg directly:
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/danny-gredinberg-71523b72/
Website: https://degweb.org/

_____________________________

Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/

To suggest any topics of discussion, to be a guest on Body Bangin', or for sponsorship opportunities please email the Micki Woods Marketing team at [email protected]

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Lombard Equipment provides in person, HANDS ON training. Visit their website: https://lombardequipment.com and talk to them about your equipment needs!

Our 3rd interview from the SE Collision Conference is the owner of KECO - Chris White! KECO is a glue pulling system that has taken over the world. :)

We've talked to Danny Hacker before about how to do glue pulling which got SO many downloads. Click here to watch episode #60 with Danny as he gets into the details: https://podcasts.apple.com/us/podcast/ep-60-glue-pulling-is-changing-the-game-with-danny-hacker/id1558234037?i=1000596287624

KECO blew up during Covid as so many people had time to sit and consume content online and shops began learning the power of glue pulling - especially during a time where parts were so difficult to procure. At SEMA 2021 KECO won the award for the New Product of the Year for their glue pulling system.

Chris shares with us the benefits of glue pulling:

• 1 system no matter the substrate
• glue pulling does NOT DO ANY harm!
• can create shapes just like the dent so you can have the ultimate control of the metal to move it (aka - metal flow)
• can lift on the lows and push on the highs at the same time
• can work on small and large surface areas
• not as much R&I
• IS SAFE FOR EVs! (It's a cold straightening technique and can be used on a live EV without having to power the vehicle down)
• training is done by experts that truly connect with and care about the shops and techs

Watch KECO's glue pulling videos on YouTube: https://www.youtube.com/@KECOBodyRepairProducts

Connect with Chris White at KECO  -
Website: https://www.kecotabs.com/
Email: [email protected]
Linkedin: https://www.linkedin.com/in/chris-white-31312b24/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Lombard Equipment recommends you ask about the service after the sale when looking to buy equipment. When you purchase equipment from Lombard their very own reps come to your shop to do your training and will provide loans equipment if something ever needs servicing! Visit their website: https://lombardequipment.com

Big Chris of Big Chris Collision in Aiken, SC was an attendee at the SE Collision Conference and his takeaways are super valuable PLUS he talks about communicating with our customers about the insurance issues. Chris has customers that pay thousands of dollars after the repair and can't thank them enough! Check out his Google reviews if you don't believe him!

Chris' biggest takeaways were from Mike Anderson's session including operating procedures, customer interactions, phones - customer perception sets the stage for the repair and their entire experience.

Once the Big Chris Collision team gets back to their shop they immediately are going to change up how to take people in on the front end, give them the emotional support they need, set expectation on the repair and their experience with the insurance carrier,

As a shop of 3 they are kicking butt and he brought the whole team out to the conference!

Connect with Big Chris at Big Chris Collision  -
Website: https://bigchriscollision.com/
Email: [email protected]
Facebook: https://www.facebook.com/BigChrisCollisionLLC

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

We are kicking off the SE Collision Conference series of daily podcasts coming from Richmond, Virginia and I want to give a shout out to Lombard Equipment - the BEST equipment company on the East Coast providing extraordinary customer service, training and support! Visit them here: https://lombardequipment.com/

Mike Anderson, of Collision Advice, spoke on the topic "Be Extraordinary!" and that's in every aspect of business - with customers, your employees, in OEM research, etc. He really feels that shops are getting complacent in large due to being so busy and forgetting that customer service is NOT customer experience. What's the difference and how can you shift things?

He shares with us a great quote that seems perfect for today's environment - "Lots of sales cover lots of sins". How accurate?!?!

Mike talks about making sure we have happy employees so we can have happy customers. He shares some great ways to be the employer of choice where the employee doesn't just love their job but loves the organization they work for including how to show them appreciation in a way they feel appreciated.

Connect with Mike Anderson at Collision Advice  -
Website: https://collisionadvice.com
Assistant's Email (Tiffany): [email protected]
Linkedin: https://www.linkedin.com/in/mike-anderson-1124ba48/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Andrew Batenhorst is the collision center manager at Pacific BMW in Glendale, CA where they just won the BMW shop of the year award! Out of 272 shops they ranked #1!!

Andrew is all about the process in his shop and the results speak for themselves. 
He talks about what changes he's implemented in his shop that has made such incredible changes such as:

1. The Value of Process
   • to allow them to be efficient & not wasteful, to be consistent and to put the right people in the right spot
   • allows him to stop putting out fires and manage & develop his team
2. Incentive Process for His People
3. Setting up Goals for Each Department
4. Balancing Shop Culture with New Hires
5. Being an Empathetic Leader 
   • Using GALLUP for Employee Engagement 
   • Surveying His Team 2 Times Per Year

This podcast is for ALL shops - no matter the location or size we can all learn from Andrew!

Reach out to Andrew directly if you have any question about what he's doing:
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/andrew-b-1119a4186/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Danny Gredinberg is an industry veteran and you've probably seen him around! On today's podcast, Danny shares with us what the DEG is (Database Enhancement Gateway) and the powerful uses it provides to help you get paid for what you are doing.

The DEG is a FREE resource for the industry which improves the accuracy of the estimating systems.  50% of the online inquiries make changes to the information providers like CCC, Mitchell & Audatex. You don't just help yourself when you use this - you help EVERYONE!

The DEG helps with:

1. Incorrect Labor
2. Missing Parts
3. Missing Labor
4. Clarification of P-Pages

DEG Website (create an "inquiry" anonymously): https://degweb.org/
You can also find the owners manuals, p-pages, OEM parts catalogs with schematics, videos and tools. 

Danny also works with SCRS and Every Monday does short, "Quick Tip" videos (estimating tips) with Mike Anderson of Collision Advice.
Check the videos out here:

Email [email protected] to get those estimating tips on Mondays and Thursdays!

Reach out to Danny Gredinberg directly:
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/danny-gredinberg-71523b72/
Website: https://degweb.org/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Freeman Collision Center in Santa Rosa, California won the award of Lexus Shop of the Year for 2022 and today we are talking with collision center director, Jesse Parks. Jesse shares with us what he feels allowed his team to win this year, how his mindset has shifted since attending the Discover Leadership Training with Mike Jones and the things that he's passionate about in his shop.
Jesse is all about being stronger together and I am in 100% agreement!

Reach out to Jesse Parks directly:
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/jesse-parks-22aa941a2/
Website: https://freemancollisioncenter.net/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134