Body Bangin'

Steve Olson of Louisville Collision Center in Louisville, KY is BACK on the podcast! He was killing it a year ago in 2021 and now they have taken things to a whole new level and in 2022 they added 5 new techs and increased their net profit by 65%. Yes, you read that right. Now they are geared up to blow the top off in 2023.

Steve talks about how to maximize each RO, how he grows his people, bonus programs, what his blueprint estimators do, scheduling vehicles, getting parts deposits, how they set up their 10K sq ft lobby and MORE!

If you love this episode and missed Steve's last episode you need to check it out:
"Episode #4: What Social Media, Customer Experience and Thinking Outside-of-the-Box Looks Like with Steve Olson"
Apple Podcasts: https://podcasts.apple.com/us/podcast/episode-4-what-social-media-customer-experience-and/id1558234037?i=1000513100546
YouTube: https://youtu.be/bZ-B0cZzlAA

Reach out to Steve Olson directly:
LinkedIn: https://www.linkedin.com/in/steve-olson-24b24378/

Email: [email protected]

Website: https://www.louisvillecollision.com/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Chris M. King of Status Flow is my personal performance coach. He's an author, a keynote speaker, he works with the Navy Seals and so much more! As someone that has helped me unlock areas of my life and after hearing the incredible feedback from the first time he was on the podcast I wanted him to back on come on and share some things with you that are transformational!

Once something becomes possible in your mind it becomes possible in your life. 
We talk about the power of our speech. We talk about mindset. We talk about limiting beliefs. We talk about a big question...what do you really want?

• Get Chris' book "Renegotiate Your Existence: Unlock Your Impossible Life": https://a.co/d/9RN5dIQ
• If you like this episode find the interview I did with Chris in December 2021: Episode #29: Getting "In the Zone" All the Time! with Performance Coach - Chris King
  https://podcasts.apple.com/us/podcast/ep-29-getting-in-the-zone-all-the-time-with/id1558234037?i=1000546357685
   

Reach out to Chris directly: 

Email: [email protected]

Website: https://www.statusflow.net/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Michael Bradshaw of K&M Collision in Hickory, NC received the 2022 BodyShop Business Executive of the Year Award for a single location! As a shop that is now working a 4-day work week they are doing things differently and seeing incredible results both in profit and in morale!

Michael and his team have built an amazing culture and he gives us some examples of things they are doing to instill that personal connection with his team members. He is big on personal investment and pouring into his people. K&M Collision also strives to repair the vehicle properly, according to OE specifications and does so without much insurance haggling. If you are struggling in your shop – he has some great advice for you.

We also talk about SCRS (Society of Collision Repair Specialists) as he is a board member and things they are doing are helping the industry make huge leaps forward!

SCRS has obtained health insurance to allow body shops to provide it to their people, 401K options, the blend study they recently completed….and more!

Reach out to Michael directly: 

Email: [email protected]

Website: https://kandmcollision.com

Visit the SCRS website: https://scrs.com

Healthcare: https://scrsbenefitscenter.decisely.com

401K: https://scrs.com/401k/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Glue Pulling might not be taking over the world but it's definitely changing the game and as shop owners, managers, techs, etc - we owe it to ourselves to be informed about the incredible things on the market that can help us do a safer, better repair! Danny Hacker is on the show today and as a veteran of the industry and shop owner as well as working for KECO, Danny is so knowledgeable about glue pulling and shares some key pieces of info that shops really need to listen to.

We talk about the misconceptions of glue pulling. PDR is NOT GPR! What can you do? What can't you do? How do you get paid for what you do? Why do EV manufacturers prefer glue pulling? If you don't prep your panels properly you won't get correct or consistent results!

Here are a few videos of Danny on glue pulling...

Collision GPR is NOT paintless dent repair:
https://www.facebook.com/watch/?v=499950437944641

Danny Hacker of Keco Body Repair Products demonstrates how the company's Glue Pull Repair System can pull out dents on aluminum and steel without affecting the paint or sheet metal.
https://www.facebook.com/watch/?v=512477337063062

Danny Hacker explains the KECO Collision Glue Pull Repair System at SEMA 2021
https://youtube.com/watch?v=T8q7pAaBtJk&feature=shares

Reach out to Danny Hacker directly:
Email: [email protected]
Phone: 615-414-4760  

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Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/

To suggest any topics of discussion, to be a guest on Body Bangin', or for sponsorship opportunities please email the Micki Woods Marketing team at [email protected]

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Jerald Stiele is an owner of 3 body shops in Minnesota - two Collision Center 1 shops & Hopkins Auto Body 1. They have 8 OEM Certifications/Recommendations and are a DRP for a couple of insurance companies AND he says it's possible to do so WHILE repairing the vehicle properly (according to OE recommendations).

He is frustrated by the generalization that shops can't be a DRP shop AND fix cars properly. How is that possible? Listen in as he shares how they handle their DRP relationships.

Jerald is a huge proponent for getting involved in your local trade schools and interning students of these schools to aid in bringing people to the collision industry in general and also to his shop! 
The first step he recommends is to reach out to your local trade school and ask how you can help them. It's NOT that hard people! We all need to work together to start making our industry more appealing!

Listen to the podcast interview with a high school tech student that interned at Caliber Collision and see what he thought of all of it so you can do something similar in your shop:  
https://podcasts.apple.com/us/podcast/ep-25-a-students-perspective-with-kenneth-stuart-abe-sells/id1558234037?i=1000540383831

Reach out to Jerald Stiele directly:
Email: [email protected]
Website: https://collisioncenter1.com/
_____________________________

Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/

To suggest any topics of discussion, to be a guest on Body Bangin', or for sponsorship opportunities please email the Micki Woods Marketing team at [email protected]

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

If you've never seen Billy Walkowiak's posts on social media then you are missing out! Billy is a major advocate of the consumers and I like to think of people like him as the super-heroes in our industry. You should see the wins he is able to get for our consumers!
As a veteran of the collision industry, he owns Collision Safety Consultants where he specializes in appraisal clause, total loss, diminished value and post-repair inspections.

Tune in for some INCREDIBLE information that most of us do NOT know:

• The body shop can not invoke the appraisal clause
• The customer can only invoke the appraisal clause on their own policy. Even if they are hit by someone else - file a claim with their own insurance company.
• Know the power between a 1st party and 3rd party claim.
• Do you know the total loss law & threshold in your state? Most don't!
• Under a 1st party claim the insurance company can total a vehicle at will
• Some shops have 3-4 customers using Billy PER WEEK to keep their customers from having to pay out of pocket for the difference

Get help for your customers!
Find a location near to you: https://collisionsafetyconsultants.us/locations

Follow Billy on Social Media & see his incredible wins for our consumers!
Instagram: @billy.collisionsafety
LinkedIn: https://www.linkedin.com/in/billy-walkowiak-%F0%9F%94%8D-88262276/
Facebook: https://www.facebook.com/profile.php?id=100003747193561

Reach out to Billy Walkowiak directly:
Email: [email protected]
Website: https://collisionsafetyconsultants.us/

_____________________________

Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/

To suggest any topics of discussion, to be a guest on Body Bangin', or for sponsorship opportunities please email the Micki Woods Marketing team at [email protected]

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Gold Coast Auto Body in Chicago, Illinois decided years back that the insurance company DRP model was not in line with what they wanted for their shop or their customers. After dropping all of their DRPs they worked for years on developing and honing their repair process to best help their customers and make things as seamless as possible within the shop. Listen in as Drew Plischke, the Director of Client Insurance Reconciliation at Gold Coast Auto Body, shares with us the pitfalls they found when dropping those relationships with insurance companies and how they've turned things around to make their shop busier and healthier than ever before!

If you have questions about how you can apply any of Gold Coast's processes in your shop or ask questions, Drew would be happy to help!

Reach out to Drew Plischke directly:
Email: [email protected]
Website: https://goldcoastautobody.com/
Facebook: https://www.facebook.com/goldcoastautobody
LinkedIn: https://www.linkedin.com/in/andrew-plischke-05a260131/

_____________________________

Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/

To suggest any topics of discussion, to be a guest on Body Bangin', or for sponsorship opportunities please email the Micki Woods Marketing team at [email protected]

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

As shop owners we think we are providing 5-star customer experience yet data shows that only a small percentage of our customers think the same thing! Where's the disconnect?
As one of the most popular keynote speakers for her talks on 5-star customer experience and, more specifically, the female experience - Katie Mares talks with us about how men and women are wired and how we can grow our culture and the quality of customer experience.

Katie has a Masters in Adult Training and Development and is the author of "CustomHer Experience"  which is set to release in February 2023.
PRE-ORDER YOUR BOOK NOW! "CustomHer Experience" https://amzn.to/3sdLSqt

Many businesses get it wrong when trying to market to women and it's imperative that we understand how the female and the male brains are wired to get it RIGHT!

Katie also talks about how to deal with your female employees to get the most out of them and how to attract them.

CustomHer Experience provides businesses with the insight, guidance, and tools to

• better understand the female consumer, 
• transform the transactional service a woman currently receives into the alluring, interactional experience she craves, 
• adjust their approach when interacting with customers, and 
• ignite a spark in their teams and companies.

PRE-ORDER YOUR BOOK NOW! -> CustomHer Experience ->  https://amzn.to/3sdLSqt

Reach out to Katie Mares directly:
Email: [email protected]
Website: https://katiemares.com/
Facebook: https://www.facebook.com/katie.mares.16
Instagram: https://www.instagram.com/katiemares/
LinkedIn: https://www.linkedin.com/in/katie-mares-ctdp-mcatd-cpsa/

_____________________________

Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/

To suggest any topics of discussion, to be a guest on Body Bangin', or for sponsorship opportunities please email the Micki Woods Marketing team at [email protected]

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

As a shop owner of Best Body Shop in Wichita, Texas, Clay Hoberecht is running his shop unlike most shops out there and having great success!
As a client of Barrett Smith (episode #53) Clay was so frustrated with the industry as a whole and was begging to have different and do different. 
The main desire for him was to be able to do a safe and proper repair and be compensated appropriately which - at that time - felt impossible.

After being slammed busy with cars wrapped around the building he checked his bank account to find that he had no money! How was that?
At first he thought the best thing would be to expose things on social media and quickly realized that this was backfiring and not truly making any change. 
When he spoke to Barrett and requested to be a client of his, Clay realized that although he thought he was repairing vehicles properly he truly wasn't! He was part of the problem and not for long!

"You can be successful in repairing cars correctly. You have to shed the mentality that is inherited in the collision repair business and has become normal business in our world."

Listen as Clay shares how he turned his business around and how you can too...

Reach out to Clay Hoberecht directly:
Email: [email protected]
Website: https://www.bestbodyshopinwichita.com/
Best Body Shop Facebook Page: https://www.facebook.com/BESTBODYSHOPINWICHITA
Best Body Shop Instagram Page: @best_body_shop

_____________________________

Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/

To suggest any topics of discussion, to be a guest on Body Bangin', or for sponsorship opportunities please email the Micki Woods Marketing team at [email protected]

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Jamie McKinney is the author of "Speak Up, Sister", is a motivational speaker and leadership coach! She grew up in the collision industry starting at PPG and found that her path as a female could help both women and men, alike, step up and feel empowered.
"If you avoid the fear of striking out - that's when you get to hit the homerun".

As her first job out of college, Jamie felt frustrated as she was talked over by the folks that had been in the industry longer than she had been alive.
She leaned into her thoughts and ideas that would be different than anyone else was bringing to the table and those thoughts and ideas began to be embraced and welcomed. Through the beauty of her "naïveté" and her growth mindset, innovation exploded!

Confidence, initiative and follow-up became her secret sauce. She created a preparation routine to find the agenda and came with key points, questions, responses if asked about things on the docket, etc. She realized that she didn't have all the answers and that was ok - as long as she had initiative and follow-up she was able to set herself apart with credibility and trust.

The video of Jamie on ABC News and a testimonial from one of Jamie's clients - "Leadership Coach Hopes to Close the Gender Confidence Gap": https://www.denver7.com/news/national/leadership-coach-hopes-to-close-the-gender-confidence-gap

Topics:

• 3 ways confidence gets rattled and how to prepare for them
• How you show up - People will respond to your energy
• In order to "be it" you have to "see it" - Neuroplasticity
• Interaction Styles - helpful for you and your customers, employees, etc. 
  • 4 Main Styles: Analyticals, Drivers, Amiables, Expressives
  • Take the Quiz! https://www.jamiemckinney.com/freebies (2nd box down)
• The power of curiosity - objectively with no judgement
• Language - Direct vs Indirect
• The things that come easy to you may very well be your superpower!
• Speak Up, Sister! Get the book: https://www.jamiemckinney.com/speakupsister

Reach out to Jamie McKinney directly:
Contact Her: https://www.jamiemckinney.com/contact
Website: https://www.jamiemckinney.com/
Instagram: @jamie_empowers
LinkedIn: https://www.linkedin.com/in/jamie-dandar-mckinney/

_____________________________

Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/

Subscribe to the Body Bangin' YouTube Channel: HERE

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134