When New Zealand’s second national level four lockdown was announced in August, it was a situation many New Zealand business owners were already familiar with and prepared for. The Spinoff’s commercial editorial director Simon Day speaks to Quentin Quin, chief customer officer – business banking at Kiwibank, about what businesses have learned from the last 18 months and how that’s changed their response to the most recent outbreak. Before joining Kiwibank, Quentin worked in ​​a number of post conflict countries, emerging economies and unregulated unstable business environments, and he compares that experience to the economic uncertainty of Covid-19.

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