Recorded during Fraud Awareness Week, Simon Day speaks to Neil Hallett, the New Zealand Operations Manager for IDCARE Australia and New Zealand’s national identity and cyber support service. Kiwibank is a key partner of IDCARE, and the bank refers its customers who have been victims of cyber crime to the charity’s support services. IDCARE offers victims a trained case management officer to guide them through the practical steps for what they need to do to respond to the fraud. Neil discussed why Covid-19 has created fertile ground for cyber crime, what makes people vulnerable to scams, and what you need to do to protect yourself.

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