In December 2021 the government made changes to the Credit Contracts and Consumer Finance Act that were designed to protect borrowers – but had consequences that saw reports of people being rejected for lending because they had takeaways too often, had too many streaming subscriptions, and even because they made regular investments. Earlier this month, the Minister for Commerce and Consumer Affairs, David Parker announced that the Government plans to make further changes to the CCCFA to help avoid these unintended outcomes. To understand where we are at with bank lending – and what the changes are designed to achieve – Jo Kupa, Kiwibank Mortgage Area Manager and Madeleine Allen, Mobile Mortgage Manager for Kiwibank joined The Spinoff’s Simon Day on the monthly bonus episode of When The Facts Change, brought to you by The Spinoff Podcast Network together with Kiwibank.

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