This week’s podcast guest is Nerys Mutlow, Evangelist in the Chief Innovation Office at ServiceNow. Throughout this episode Nerys and I discuss:

• The gap between customer experience and employee experience and Nerys’s perspective on how employee experience is evolving
• How to design an excellent employee experience by thinking beyond personas to individual level wants and need
• The relationship between employee wellbeing and productivity, and striking the right balance in particular for hybrid work
• The importance of employee listening and experimentation in the hybrid work environment

Support for this podcast is brought to you by ServiceNow. You can learn more by visiting servicenow.com.

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