Today, #13 in our countdown of last year’s most popular Book Bites: “High Conflict: Why We Get Trapped and How We Get Out” by Amanda Ripley. Amanda says the best way to stop a minor spat from becoming an all-consuming feud isn’t to avoid friction but to fight with dignity, smarts, and humility.

Check out Amanda’s interview with Susan Cain. And if you haven’t already, download the Next Big Idea app at www.nextbigideaclub.com/app.