Joseph Michelli, Ph.D., C.S.P. has authored numerous books on business practices and productive workplaces with a focus on customer experience. In his latest book, Stronger Through Adversity, Dr. Michelli speaks with more than 140 business leaders of top brands (think Target, Southwest Airlines, Airbnb, Microsoft, and Siemens) who share their thoughts and experiences on leading through and beyond the most complicated business environment.
In this episode of Expert Opinion, Dr. Michelli shares some of the compelling stories told by these executives as they struggled, and led, through the storm of a global pandemic.