Brave UX with Brendan Jarvis 🇺🇦

By The Space InBetweenBusiness Technology Arts Design

Brave UX with Brendan Jarvis 🇺🇦 episodes

June 10, 2025Dave Hoffer – Empathy, Courage, and the Future of Design
Dave Hoffer shares why design demands empathy 🧠, courage 🛡️, and long-term thinking 🌱—and how amplifying others can transform leadership in uncertain times 🚀.
He explores design’s shifting role in business, the disruptive rise of AI, and why resilience and critique will shape the future of design.
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Episode Chapters
00:00 – Why Empathy Matters in Design
01:02 – Introducing Dave Hoffer
03:17 – Amplifying Others Over Self
05:00 – Layoffs, Resilience, and Mission-Driven Work
12:12 – Hope and Long-Term Thinking in Design
14:20 – Courage, Critique, and Speaking Truth to Power
17:24 – Design Under Pressure and the AI Disruption
22:20 – Why Designers Must Experiment With AI Tools
31:30 – Lessons from Kasparov on Humans + Machines
33:00 – Spectral Thinking and Understanding People on a Spectrum
37:11 – The Hard Cost of Empathy in Design
42:05 – Why Executives Need Firsthand Empathy
50:30 – Empathy, Judgment, and Learning from Outliers
58:13 – Physical Labor and Shifts in Perspective
1:04:00 – Think Like a Gardener, Not an Architect
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Who is Dave Hoffer?
Dave Hoffer is a seasoned design leader and strategist whose career spans product design, digital innovation, and design transformation 🌎.
He has:
Led design teams at Frog Design, PwC, and McKinsey & Company
Grown McKinsey’s global design practice from a handful of designers to hundreds 📈
Brought design strategy into the heart of business and policy change
Advised mission-driven organisations like Safe Kids AI 👨‍👩‍👧‍👦
Advocated for amplifying others and championing empathy and critique as foundations for impactful leadership ✨
Today, Dave advises organisations as an independent consultant, helping them embed human-centered design practices into strategy and transformation initiatives.
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Find Dave Hoffer here:
LinkedIn: https://www.linkedin.com/in/dave-hoffer/
Website: https://www.mpqd.com/
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Hosted by Brendan Jarvis:
Brendan Jarvis on LinkedIn: https://www.linkedin.com/in/brendanjarvis/
The Space InBetween Website: https://thespaceinbetween.co.nz/
1 hr 14 min
May 27, 2025Josephine Wong – Making Meaningful Work
Josephine Wong challenges us to design with intention, build cultures that care, and recognise the quiet power of everyday interactions to create truly meaningful work.
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Episode chapters
00:00 – Curiosity, Systems Thinking, and Adding Value
00:30 – Welcome and Introduction
01:13 – Meet Josephine (Jo) Wong
03:27 – Starting in Advertising and Early Career Lessons
05:44 – Multicultural Roots and Open-Mindedness in Research
09:00 – Studying in Melbourne and Founding Apogee
13:00 – Building a Life and Business Partnership With Dan
14:12 – Interest in Political and Economic Systems
18:29 – Why Intention Matters in Research Conversations
22:00 – Inspiration From Deng Xiaoping and China’s Transformation
27:58 – East Meets West: Finding Common Ground in Hong Kong
33:54 – Make Meaningful Work and Creating Culture Through Interactions
39:15 – Sparkle Studio: Teaching Kids Human Skills
50:54 – A Second Book in the Works and Who It’s For
56:33 – The Contribution Question and Closing Reflections
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Who is Josephine Wong?
Josephine Wong is a co-founder and principal at Apogee, a pioneering user experience consultancy founded in 1998 with a vision to bring human-centred design to Hong Kong and the wider region. Over the past 25 years, Apogee has played a significant role in advancing UX across Asia.
She’s also the co-founder of Make Meaningful Work, a studio and learning platform helping people unlock their potential by focusing on meaningful work in environments where they can learn, improve, and thrive together.
If that wasn’t enough, Jo is also the co-founder of UX Hong Kong, an annual learning event that brings together passionate practitioners from across product and service design to explore and celebrate exceptional experience creation.
A committed and influential contributor to our field, Jo has shared her expertise on global platforms including Beat Camp, We Can Do Better, the Reorient podcast, and UXpod.
Her work is deeply informed by her multicultural upbringing and global perspective, allowing her to bridge cultural nuance and inspire designers and researchers around the world.
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Find Josephine here:
LinkedIn: https://www.linkedin.com/in/josephine-wong-6801922/
X: https://x.com/igiwong
Apogee: https://www.apogeehk.com/
Make Meaningful Work: https://www.makemeaningfulwork.com/
UX Hong Kong: https://uxhongkong.com/
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The Space InBetween Website
1 hr
May 13, 2025Roberta Dombrowski – Redefining Leadership and Thriving at Work
Roberta Dombrowski invites us to rethink success, tune into our intuition, and lead with intention —sharing how mindfulness, healing, and self-compassion can transform the way we work and live.
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Episode chapters
00:00 – Defining Success on Your Own Terms
00:30 – Welcome and Introduction
01:17 – Meet Roberta Dombrowski
04:25 – Growing Up as a Transracial Adoptee
09:04 – Reading Other Adoptees’ Stories and Finding Comfort
13:42 – Owning Her Story and Entering a Healing Phase
14:30 – A Restless Career Journey in Learning, Research, and Coaching
20:00 – An Anxiety Injury and Learning to Slow Down
23:00 – Family Influences, Perception, and Letting Go of Control
26:18 – Founding Learn Mindfully and Levelling the Playing Field
31:00 – Coaching as Gardening: Planting Seeds and Managing Weeds
36:30 – Helping Clients Face Their Inner Critic and Emotions
42:30 – Challenges Researchers Face: Stress, Layoffs, and Recognition
50:30 – Work, Burnout, and the Shadow Side of Empathy
57:30 – Intuition, Listening to the Body, and Trusting Your Gut
1:10:30 – Closing Reflections: Curiosity, Fun, and Reconnecting With Joy
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Who is Roberta Dombrowski?
Roberta Dombrowski is a certified leadership coach and experience strategist, dedicated to transforming the way people live, learn, and work.
She is the founder of Learn Mindfully, a coaching and training company she launched in 2022. Since then, Roberta has supported hundreds of leaders from companies such as Adobe, Instacart, ServiceNow, Zapier, and Zoom.
Previously, Roberta was a Research Partner at Maze, where she helped clients maximize the platform’s potential. Before that, she was VP of User Research at User Interviews, where she built and scaled the research function while tackling the meta-challenge of researching researchers.
Roberta is also the author of Consciously Crafting Your Career Path, a self-reflection and career planning workbook designed to help people shape fulfilling and intentional careers. Her insights have been featured on podcasts like Lead the People and BLOC, and at events such as Rosenfeld Media’s Advancing Research conference.
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Find Roberta here:
LinkedIn: https://www.linkedin.com/in/robertadombrowski/
Company website: https://learnmindfully.co/
Personal website: https://robertalearns.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
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Brendan Jarvis hosts the Show, and you can find him here:
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The Space InBetween Website
1 hr 19 min
April 29, 2025Gloria Osardu - Slowing Down to See the System
Gloria Osardu urges researchers to slow down, understand the business, and partner with intention—sharing why empathy, alignment, and asking the right questions are the foundation for research that matters.
Highlights include:
05:02 – How did your parents shape your worldview and curiosity?
15:22 – Why is success as a research leader about facilitating others?
24:26 – What does “understanding the business” really mean?
30:43 – What does “skin in the game” mean for stakeholders?
45:24 – How has embracing slowness changed your approach to leadership?
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Who is Gloria Osardu?
Gloria is a Senior Director and Global Head of UX Research, Brand, and Consumer Insights at Yahoo!, where she leads initiatives to deepen Yahoo’s understanding of consumer behaviour, aligning the company’s brand, product, and marketing strategies with these insights.
Before joining Yahoo!, Gloria was Senior Director and Head of UX Research and Insights at Gusto, where she built and led Gusto’s Global Product Experience Research Team, overseeing both research and research operations professionals.
She has also held senior research roles at Amazon Web Services, where she led UX Research Operations and Programs, and at Capital One, where she headed UX Research for their Enterprise AI and ML Platforms.
With extensive commercial experience in customer insights and analytics, Gloria also brings an impressive academic background, holding a PhD in Human-Computer Interaction, a Master of Science in Applied Health Informatics, and a Bachelor of Science in Computer Science.
A committed contributor to our field, Gloria is a long-standing mentor with the Computing Research Association and has been featured in User Weekly, as well as on podcasts like Black Stories and Saving UX.
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Find Gloria here:
LinkedIn: https://www.linkedin.com/in/gloriaosardu/
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Subscribe to Brave UX
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Apple Podcast
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Brendan Jarvis hosts the Show, and you can find him here:
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The Space InBetween Website
49 min
April 15, 2025Esther Ahn - Designing for Scale and Building Culture
Esther Ahn reflects on the twists and turns of her creative journey, shares how critique can unlock better design without breaking spirits, and reveals why embracing the oops is essential for building resilient teams and products.
Highlights include:
12:13 – How do you make sense of your career’s twists and turns?
28:52 – What does a healthy culture of critique look like?
35:24 – What works best when presenting design work to executives?
42:19 – Where is the most tension between business goals and user needs?
01:06:36 – How is the children’s book Beautiful Oops! relevant to your career?
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Who is Esther Ahn?
Esther is the Director of User Experience for YouTube TV and Primetime Channels on YouTube—a role in which she brings deep expertise in human-centered design and research to enhance the viewing experience across platforms and at scale.
Throughout her career, Esther has pioneered new participatory design methods and conducted global research across the US, Asia, Africa, and Australia.
Before YouTube, she was Director of Digital Health UX at Stanford Health Care and a Creative Director at the world-renowned innovation firm Frog Design.
She’s also worked at two other giants of design—IDEO and Smart Design—where she shaped experiences through multidisciplinary practice.
Esther holds a BA in Architecture from UC Berkeley and a Master’s in Interaction Design from Carnegie Mellon University.
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Find Esther here:
LinkedIn: https://www.linkedin.com/in/estherahn/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Apple Podcast
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Brendan Jarvis hosts the Show, and you can find him here:
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The Space InBetween Website
1 hr 13 min
April 01, 2025Meryl Evans - Progress Over Perfection in Accessibility
Meryl Evans shares why accessibility is everyone’s responsibility, how captions can create connection—not just convenience—and why progress over perfection is the mindset that drives lasting inclusion.
Highlights include:
11:30 – How did publishing your first video in 2018 change everything?
20:28 – Why progress over perfection is essential in accessibility
29:06 – How do you carry the responsibility of being an advocate?
49:34 – What does it take to build a culture of accessibility?
59:15 – Why equitable design matters for dignity and inclusion
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Who is Meryl Evans?
Meryl is a Certified Professional in Accessibility Core Competencies (CPACC), a sought-after speaker, trainer, and accessibility marketing consultant who has spent over two decades championing inclusive digital experiences.
Named one of LinkedIn’s Top 12 Voices for Accessibility Advocacy, Meryl’s work has been recognised by organisations such as the North Texas Disability Chamber and featured in The Wall Street Journal, MarketingProfs, and The Dallas Morning News.
She’s the author of The Brilliant Outlook Pocketbook and co-author of Adapting to Web Standards: CSS and Ajax for Big Sites, and her speaking credits include TEDx, SXSW, and the American Marketing Association.
Beyond her consulting and speaking, Meryl is a passionate volunteer, contributing to the W3C’s Immersive Captions community group and XR Access, helping ensure emerging technologies are accessible to everyone.
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Find Meryl here:
LinkedIn: https://www.linkedin.com/in/meryl/
Website: https://meryl.net/
YouTube: https://www.youtube.com/merylkevans/videos
X: https://x.com/merylkevans
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Subscribe to Brave UX
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Apple Podcast
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Brendan Jarvis hosts the Show, and you can find him here:
Brendan Jarvis on LinkedIn
The Space InBetween Website
1 hr 16 min
March 19, 2025Tammy Everts - How Web Performance Shapes UX
Tammy Everts unpacks why web performance is a fundamental UX issue, how slow websites affect user perceptions and business outcomes, and why designers need to take ownership of performance alongside developers.
Highlights include:
02:14 - How did you come to own uber.com?
15:27 - What does performance have to do with UX?
28:54 - How do you identify the best executive champion for performance?
35:24 - Is measuring the business impact of performance as easy as it sounds?
46:37 - Why aren’t designers more involved in performance?
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Who is Tammy Everts?
Tammy is the Chief Experience Officer at SpeedCurve—a platform that enables organisations to unlock the full potential of their web performance.
In her role, Tammy champions the connection between site speed, user experience, and business success, working closely with customers to deepen their understanding of how people use with their websites.
Tammy's career journey also includes senior UX roles at Soasta and Radware, and over two decades of pioneering research involving EEG headsets, facial action coding, and advanced machine learning.
She is the author of “Time is Money: The Business Value of Web Performance” and a sought-after speaker, having shared her expertise at prominent events like Chrome Dev Summit, Smashing Conference, and Beyond Tellerand.
Tammy also co-chairs the annual performance.now() conference in Amsterdam and co-curates WPO Stats, a valuable resource of web performance case studies.
Find Tammy here:
LinkedIn: https://www.linkedin.com/in/tammyeverts/
Website: https://tammyeverts.wordpress.com/
Mastodon: https://webperf.social/@tammy
X: https://x.com/tameverts
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Subscribe to Brave UX
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Apple Podcast
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Brendan Jarvis hosts the Show, and you can find him here:
Brendan Jarvis on LinkedIn
The Space InBetween Website
1 hr 13 min
March 04, 2025Carla Diana - Human-Centered Robots and the Future of Design
In this episode of Brave UX, host Brendan Jarvis interviews designer, author, and educator Carla Diana, a leader in human-centered product design and technology. Carla is the D Designer-in-Residence and Head of Program at the Cranbrook Academy of Art and works part-time as the Design Advisor at Diligent Robotics.
Join Carla and Brendan as they explore the future of smart technologies, including Carla’s work on humanizing healthcare robots and her project "Mobility Town," which reimagines public transportation in Detroit. Carla also discusses the challenges of designing relatable robots, societal misconceptions about AI, and the ethical implications of technology. The conversation delves into the roles of designers in shaping how people interact with technology innovations like autonomous systems and social robots, urging a thoughtful consideration of technology’s impact on society.

Highlights include:
00:00 - Getting to Know Carla Diana
05:31 - The Importance of Critical Engagement
12:01 - Mobility Town: Reimagining Transportation in Detroit
18:01 - The Social Aspects of Public Transport
24:01 - The Narrative Around Robots
30:01 - Designing Relatable Robots
36:01 - Ethical Implications of Design
42:01 - The Role of AI in Robotics
48:01 - Autonomous Vehicles and Society's Responsibility
55:01 - Reflections on Design Education and Technology
Who is Carla Diana
Carla Diana is a highly influential designer, author, and educator known for her work at the intersection of technology and human-centered product design. She is the founder and designer-in-residence of the Interaction Design Programme at Cranbrook Academy of Art, where she leads an innovative exploration into smart objects, immersive environments, and intelligent systems. Carla also serves as a design advisor at Diligent Robotics, shaping healthcare robots to assist workers better.
Her extensive experience includes roles at Smart Design and Frog Design, where she worked on diverse products, from robots to connected home appliances. Carla authored "Leo, The Maker Prince," the first children’s book about 3D printing, and "My Robot Gets Me," which focused on intuitive design for intelligent technologies. She’s a frequent speaker at prominent events like TEDx SXSW, and her writing has been featured in Fast Company, The New York Times, and Popular Science.
Find Carla Diana Here
Carla Diana on LinkedIn
Cranbrook Academy of Art Website
Diligent Robotics Website
Subscribe to Brave UX
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
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Brendan Jarvis hosts the Show, and you can find him here:
Brendan Jarvis on LinkedIn
The Space InBetween Website
1 hr 7 min
February 18, 2025Kelly Goto - Designing for Emotional Connection
In this episode of Brave UX, Brendan welcomes Kelly Goto, CEO and Founder of gotoresearch and gotomedia. Kelly is a trailblazer in web and UX design with nearly 25 years of experience. She shares her inspiring journey as a fourth-generation Japanese American and discusses her work with major brands like Netflix and Samsung. They delve into the importance of emotional connection in product design, the impact of technology on attention spans, and the evolving methodologies in research, especially in light of generative AI. Kelly also reflects on cultural lessons and the significance of continuous learning in design. Don't miss this insightful conversation packed with valuable perspectives on UX and the intersection of culture and innovation!

Highlights include:
00:00 - Introduction
05:30 - Cultural Identity and Heritage
12:00 - Emotional Connection in Product Design
18:45 - Generational Technology Use in Design
25:15 - Insights from Japanese Culture
31:30 - The Role of Generative AI in Research
37:50 - Evolving Client Attitudes Towards Research
43:10 - Continuous Learning in Design
49:00 - Diverse Perspectives in UX
55:30 - Closing Thoughts and Engagement

Who is Kelly Goto
Kelly is passionate about helping organizations truly understand and empathize with their customers so they can deliver products and services that are genuinely meaningful. After over 20 years on the digital frontier, Kelly knows user experience (UX) better than most. As a design ethnographer, she focuses on uncovering how people integrate products and services into their daily lives — what those experiences mean to people and how to shape that meaning better.
Kelly heads up gotoresearch, the global leader in research-driven strategy and solutions for digital products and connected experiences. The gotoresearch team dives deep into the customer’s world, translating unspoken wants and needs into UX realities. This enables clients such as Samsung, Hyundai, Sony, Target, Verizon, and Pearson Education to relate with customers in new and innovative ways. Her book, Web Redesign 2.0: Workflow That Works, is an industry classic translated into 22 languages.
Find Kelly Goto Here
Kelly Goto on LinkedIn
Gotoresearch Website
Gotomedia Website
Subscribe to Brave UX
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
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Brendan Jarvis hosts the Show, and you can find him here:
Brendan Jarvis on LinkedIn
1 hr 11 min
February 04, 2025Lawton Pybus - Understanding the Value of UX in Lean Times
In this episode of Brave UX, Brendan welcomes Lawton Pybus, Principal and Co-Founder of Drill Bit Labs. Join them as they dive into the evolving landscape of UX amidst recent tech layoffs. Lawton shares insights from his extensive research on UX job markets and discusses the importance of valuing UX in organizations. With a blend of personal anecdotes—including a ‘fun’ story about a venomous snake—this conversation highlights key trends, challenges, and the potential role of AI in UX. Listeners will find valuable advice for navigating their careers and fostering resilience in the UX field. Don’t miss this insightful and entertaining discussion!

Highlights include:
00:00 - Introduction
02:15 - Job Market Analysis
05:45 - Real-Time Tracking of UX Roles
10:30 - Lawton’s Personal Journey
15:00 - Impact of Recent Layoffs in UX
20:40 - The Demand for UX Skills
25:15 - The PAIR Framework and AI in UX
30:00 - Ethical AI Use in UX Research
35:10 - The Importance of Independent Thought
40:00 - Closing Thoughts

Who is Lawton Pybus
Lawton is a Principal and Co-founder of Drill Bit Labs. With a background in human factors, he has prior experience leading UX research teams at UserTesting, UserZoom, and MeasuringU and executing research on teams at Charles Schwab and Cabela's. He is the author of many insightful blog posts and regularly speaks at industry conferences like UXPA.

Find Lawton Here
Lawton Pybus on LinkedIn
Drill Bit Labs Website
Subscribe to Brave UX
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Apple Podcast
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Follow us on our other social channels for more great Brave UX content!
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Brendan Jarvis hosts the Show, and you can find him here:
Brendan Jarvis on LinkedIn
The Space InBetween Website
1 hr 13 min

About Brave UX with Brendan Jarvis 🇺🇦

From the publisher's feed

Welcome to the Brave UX with Brendan Jarvis podcast, your go-to destination for exploring the intersection of UX research, design, and product. Do you share a passion for developing and launching…