"We created a core team of individuals from different levels and functions who met daily. This team’s purpose was to receive and synthesize department-wide information and transform it into new ways of working for our doctors, nurses, ancillary, and support staff. We had a compelling vision which was shared with our department. We made it clear to everyone that they were supported and valued and that we would do everything we could to save as many lives as possible. We knew the importance of making sure that our staff felt heard, and we communicated our change while building upon the positive in our department. We used the facts in combination with the sentiment and feedback received from our co-workers prior to making decisions."

Josh Schwarzbaum is an emergency physician.

He shares his story and discusses his KevinMD article, "How COVID accelerates change: Bridging business principles with emergency medicine." (https://www.kevinmd.com/blog/2021/01/how-covid-accelerates-change-bridging-business-principles-with-emergency-medicine.html)