I’ve been told I like to complain a lot. And I take issue with that critique. Perhaps, I want to complain that I’m being critiqued for complaining too much. Because how is the world ever meant to improve if I am not complaining?

Today, I’m sharing the top 5 worst experiences I’ve ever had as a consumer, what not to do to your customers, and how to delight your customers instead.

“How can you surprise your audience?”

IN THIS EPISODE

• The top 5 worst consumer experiences I’ve ever had and why.
• Unacceptable customer service behaviors.
• Inspiration for you on how to treat your customers.
• Why delighting your customers is essential for word of mouth referrals.
• Mapping out your consumer journey and how this helps.
• The value of touch points.
• Bonus gifts and a gift for you!

Connect with James 

Website: jamespatrick.com

Instagram: @jpatrickphoto

Text me marketing questions @: 480-605-3254 

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For more, visit jamespatrick.com