How do you build a sustainable AI business when investors are throwing money at anything with "AI" in the pitch deck?

We're bringing back one of our best episodes featuring Jesse Zhang (Decagon AI CEO). This is a strategic conversation that centers on the business challenges of building an enterprise AI company that can sustain beyond the current hype cycle.

Jesse reveals how AI moves beyond being a mere chatbot to become a "system of intelligence" that encodes complex business logic, creating moats for companies that implement it effectively. The conversation also explores the realities of implementation, adoption, and enterprise sales strategies that actually work.

Technology founders, customer experience leaders, and investors will find this episode particularly illuminating as it bridges the gap between AI hype and practical implementation. Whether you're evaluating customer service AI, selling enterprise technology, or navigating fundraising, this conversation provides the strategic context and tactical insights needed to make better decisions.