Across industries, technology transformation is a necessity for businesses looking to ensure longevity and remain competitive. But how can a global finance or health care company use technology to create value for its employees and customers at scale? For large-scale technology transformations, laying the right foundation is the key to ensuring success, says Chad Ballard, head of global banking platform tech, consumer and community banking at JPMorgan Chase.

“It starts and ends with focusing on what customers want: the customer is at the center of what we do,” says Ballard. “And so, we’ve got to bring technology—the way that we think about product, the way that we think about design, and the way that we think about data—together in order to be able to deliver that product for the customer.”