Join us today on The Small Business Show as we discuss ways to make your customer service solutions remarkable. Learn about the Two Tokens concept of customer service and how it is used to diffuse conflict and get customers back on your side when problems occur. Also discussed is how to empower your employees to make the right kinds of customer service decisions, how to use templates to be sure your support messages are cohesive, and much more.

The post Creating Remarkable Customer Service – Small Business Show 296 appeared first on Business Brain - The Entrepreneurs' Podcast.

It’s time for your questions on The Small Business Show! On this episode Dave Hamilton and Shannon Jean take on three topics that need solutions including providing health care for you and your employees, taking loans from family members, and when the right time to hire new employees.

Join us and then visit the Small Business Support Group to join the conversation!

The post Listener Questions about Health Insurance, Family Funding and Hiring – Small Business Show episode 295 appeared first on Business Brain - The Entrepreneurs' Podcast.

Love them or hate them, meetings are a necessary part of running your Small Business. So how do you structure your meetings to make them successful, efficient, and productive? On this episode of The Small Business Show, join your hosts Shannon Jean and Dave Hamilton as they take a deep dive into the strategies they have used to make the most of meetings. Important questions will be answered, such as do you need to actually have a meeting and who really needs to attend along with proven techniques to have the best meeting you can.

Listen in, then join us at the Small Business Support group to get your questions answered!

The post Successful Meeting Strategies — Small Business Show 294 appeared first on Business Brain - The Entrepreneurs' Podcast.

Why do some people seem to be so lucky? Can you make yourself luckier than others? How can luck impact your Small Business? Join Dave Hamilton and Shannon Jean today for episode 293 of the Small Business Show to answer these questions and more!

The post Attracting and Amplifying Luck – Small Business Show episode 293 appeared first on Business Brain - The Entrepreneurs' Podcast.

Managing failure is a huge part of being a successful Small Business owner. How you work through failure, how you frame those failures in the stories you share with others and the story inside of your head are all a part of building your talent stack and learning as you take risks.

On this episode of The Small Business Show, join your hosts Shannon Jean and Dave Hamilton as they discuss ways to use the power of failure to propel your way towards success. In this episode, we will revisit the powerful Success List concept and get a chance to review Shannon’s Failure Resume. Listen in, learn, and then share your own tips by contacting us!

The post Embracing Failure to Achieve Success – Small Business Show Episode 292 appeared first on Business Brain - The Entrepreneurs' Podcast.

Being comfortable and confident speaking in front of people is an important part of Small Business success. Many of us find the idea of speaking in front of people to be uncomfortable at the least and sometimes downright terrifying. So, how do we get over these fears and add public speaking to our talent stack? Today on The Small Business Show we are connecting with Victoria Lioznyansky, Founder of Brilliant Speakers Academy to learn how to not only overcome fears of public speaking but to how to enjoy it and thrive in situations that require it.

The post Victoria Lioznyansky – Brilliant Speakers Academy – Small Business Show Episode 291 appeared first on Business Brain - The Entrepreneurs' Podcast.

Join your hosts Dave Hamilton and Shannon Jean for a special episode of The Small Business Show where we argue that your actions far outweigh the importance of your idea when you are seeking Small Business Success. We then jump into a discussion about the mistakes we have made (so far!) with marketing our Mistakes Small Business Pocket Guide. The show wraps up with a discussion about Common Sense and why it may not be as common as you think.

Listen in to episode 290 of The Small Business Show and then join us at the Small Business Support Group to get your questions answered and join in the discussion.

The post Actions are Greater Than Ideas – Small Business Show 290 appeared first on Business Brain - The Entrepreneurs' Podcast.

I am always excited when I can combine two topics that I really love: Small Business and outdoor activities like fishing, hunting, and camping. Today on the show we get to meet Adam Gifford, Founder, and CEO of TackleHack, an online marketplace for outdoor enthusiasts. What I love about TackleHack is there seems to be a focus on small-batch craftsman businesses that make products you are just not going to find from giant online resellers. Let’s meet Adam and learn more about TackleHack!

The post Adam Gifford – Founder of TackleHack.com – Small Business Show Episode 289 appeared first on Business Brain - The Entrepreneurs' Podcast.

This week, Dave is spending time with his family before his kids head back to college so we are bringing you one of our favorite episodes from 2018.  As you may have heard, we are on a mission to make the term Small Business into a verb, since so much action is involved in running your business. In this episode, it’s all about actions you can take to make the daily grind of running your business a little easier.

In episode 168, we had a listener call us out on some of our more optimistic shows about living the Charmed Life of a Small Business owner. This avid listener asked us to talk more about when things go wrong and how to get through tough times. This show is all about the daily grind of jumping from one problem to the next with tips and techniques that we have used to keep moving forward.

This episode of the Small Business Show is sponsored by Linode. Get a $20 credit just for signing up as an SBS listener!

The post Powering Through the Daily Grind of Your Small Business – Small Business Show Episode 288 appeared first on Business Brain - The Entrepreneurs' Podcast.

Having the opportunity to create your own reality is one of the best parts of being a Small Business owner. Your hosts Dave Hamilton and Shannon Jean have been encouraging our listeners to lead a “Charmed Life” for the past 5-years as we have shared the importance of your mindset, framing, and story to create a system of success to build the life you want. 

Joining us today is an expert in the field of transforming your mindset, building your confidence, and helping you create success. Michele Molitor has helped thousands of clients break through barriers to success – she is an experienced Executive Coach, a best-selling author, Founder of Nectar Consulting, and a Rapid Transformational Therapist.

Listen in and then join us at the Small Business Support Group to discuss the show! 

The post Michele Molitor – Founder of Nectar Consulting – Small Business Show Episode 287 appeared first on Business Brain - The Entrepreneurs' Podcast.