Business Essentials

There are four key questions a business owner needs to ask themselves about why customers or clients choose their business. That's according to Dan Williams, Asia Pacific Coach for EOS Worldwide, a global network of business coaches. In this episode, Dan Williams explains how studying your customers can lead to increased profitability.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Lawyer Tracey Mylecharane feels that we’re in a crisis of knowledge. Countless business owners, she says, are simply not aware of some of the legal issues affecting their own business and their customers. There is a lot of risk that could be avoided by doing due diligence and risk management. She insists that businesses have the right legal documents that are tailored to their circumstances, the right insurance and proper systems and processes.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

We’re living in such a fast changing world, that for many the rate of uncertainty has made it difficult to plan for the long-term. But plan we must, says an optimistic Nigel Collin. You must find the right balance of planning for the future with the flexibility of shifting course when storms approach. Nigel, who’s weathered many business squalls over the years, offers some guidance for others in business for the rest of this year and beyond.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Facts and stories play a vital role in successful sales operations. While facts build trust and demonstrate value, stories engage and connect with people on an emotional level. The problem is that businesses tend to use either sales or facts to convert customers or clients to purchase. Sales expert Sue Barrett, CEO of Barrett Consulting Group, insists a good story has the power to inspire action and create a sense of connection between the storyteller and the audience. Salespeople should embrace authenticity and share their own vulnerabilities and challenges to foster trust and build deeper relationships.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Businesses are scrambling to keep up with latest trends in technology and take advantage of the efficiencies of digitisation. At the same time, mediocre customer service is rampant. So, how can you embrace the benefits of the digital era while also servicing customers with the human touch they crave? Well, Jaquie Scammell provides the answers in her new book, ‘The Future of Service is 5D’. The concept encompasses the physical, cognitive, emotional, social, and spiritual dimensions of human interaction. Jaquie encourages bosses to create conditions that allow employees to thrive in each dimension.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

How do you explain to a member of your team that they have body odour? It’s a delicate conversation – you don’t want them to feel terrible, but it’s important to let them know. For help, we turn to HR guru and CEO of Corporate Dojo, Karen Gately. Body odour aside, most businesses require a certain standard of appearance, particularly in customer-facing roles. Is it okay to expect staff to cover those tattoos and nose piercings, polish the shoes, and keep hair tied back? Karen says it's important to outline your expectations in a carefully-worded and clear dress code.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

The current economic climate is having a significant impact on small businesses, with SMEs struggling across various industries. According to Wayne Morris, CEO of Fifo Capital, many businesses don’t fully understand the importance of cashflow, often focussing solely on profit and loss statements. Managing cash flow effectively, requires forecasting, clear terms and conditions, and understanding customer credit ratings.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

More than a third of all businesses in Australia are female-owned – a significant proportion, with the vast majority being mothers. Incredibly this demographic is an audience that remains largely untapped. Kate Christie is a time management expert and author of five books, including her latest, ‘The Life List: Master Every Moment and Live an Audacious Life’. She discusses what business can do to effectively capture the purchasing power of women.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Too often sales people tell the customer what they think they want to hear, rather than asking questions and listening to customer concerns. That’s according to business coach and trainer Jim Cocks, who equates great questions with great sales.

Jim offers insights into how to improve sales performance by focusing on mindset and building rapport with potential clients. He offers strategies for handling objections and closing the sale. And he shares seven sales beliefs that can impact success.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

When Dr May Chan was a child, she had a fall which resulted in dental issues and an unwillingness to smile for family photos. This experience would later be pivotal in her ambition to pursue a career in cosmetic dentistry. Ten years ago, Dr May and her husband, Dr Reuben Sim, started Dental Boutique in the Melbourne suburb of Balwyn. Today it has grown to 10 surgeries across Australia and New Zealand. They have since won a slew of business awards. She discusses the life-cycle of business growth including, the start-up stage, teenager and maturity stage. The success comes down to maintaining a focus on quality, putting the right systems in place, looking after their staff, and adding value to the community.

Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.