Sign up to save your podcasts
Or
Share Can We Set up Fair Expectations for Customer Success? Ft. Mike Sasaki
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Can We Set up Fair Expectations for Customer Success? Ft. Mike Sasaki
Mike Sasaki, a seasoned CCO joins the hosts Kristi Faltorusso and, Jon Johnson to discuss the complexities of engaging with executives, the importance of domain expertise, leadership's role in fostering an authentic workplace, and the significance of understanding a company's culture and core values.
Timestamps
0:00 - Preview & Intros
2:25 - Advice from LinkedIn posts lacks validation
9:00 - Leadership demands constant work and willingness to upskill
12:08 - CSMs should not learn to talk to C-level executives
18:30 - Setting up fair expectations for customer success
20:16 - Engaging with executives
25:30 - Engaging as a subject matter expert
30:00 - Evaluating success in a career role
35:50 - Importance of open conversations with managers about career aspirations
40:15 - Identifying culture-fit at an org
49:05 - Closing
___________________________
#updateai #customersuccess #saas #business
___________________________
👉 Follow the podcast
Youtube: https://youtu.be/H6mnKkpU2lI?feature=shared
Apple Podcast: https://apple.co/3dfWXmD
Spotify: https://spoti.fi/3KD3Ehl
Thank you for tuning into the Unchurned podcast! If you enjoyed the episode, please subscribe to the show and leave us an awesome rating & review.
👉 Connect with the guest
Mike Sasaki - https://www.linkedin.com/in/sasakimike/
👉 Connect with hosts
Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Josh Schachter: https://www.linkedin.com/in/jschachter/
👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams.
👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/
👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter
👉 Check out the most loved episodes
👉 Past guests on The Unchurned Podcast include Nick Mehta (GainSight), Mike Molinet (Branch), Edward Chiu (Catalyst), Kristi Faltorusso (Client Success), and customer success leaders and CCOs from top companies like Cloudflare, Google, Totango, Zoura, Workday, Zendesk, Braze, BMC Software, Monday.com, and best-selling authors like Geoffrey Moore and Kelly Leonard.
______________________
Unchurned is presented by UpdateAI
About UpdateAI
At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.
View all episodes
By Josh Schachter - UpdateAI
5
8787 ratings
Mike Sasaki, a seasoned CCO joins the hosts Kristi Faltorusso and, Jon Johnson to discuss the complexities of engaging with executives, the importance of domain expertise, leadership's role in fostering an authentic workplace, and the significance of understanding a company's culture and core values.
Timestamps
0:00 - Preview & Intros
2:25 - Advice from LinkedIn posts lacks validation
9:00 - Leadership demands constant work and willingness to upskill
12:08 - CSMs should not learn to talk to C-level executives
18:30 - Setting up fair expectations for customer success
20:16 - Engaging with executives
25:30 - Engaging as a subject matter expert
30:00 - Evaluating success in a career role
35:50 - Importance of open conversations with managers about career aspirations
40:15 - Identifying culture-fit at an org
49:05 - Closing
___________________________
#updateai #customersuccess #saas #business
___________________________
👉 Follow the podcast
Youtube: https://youtu.be/H6mnKkpU2lI?feature=shared
Apple Podcast: https://apple.co/3dfWXmD
Spotify: https://spoti.fi/3KD3Ehl
Thank you for tuning into the Unchurned podcast! If you enjoyed the episode, please subscribe to the show and leave us an awesome rating & review.
👉 Connect with the guest
Mike Sasaki - https://www.linkedin.com/in/sasakimike/
👉 Connect with hosts
Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Josh Schachter: https://www.linkedin.com/in/jschachter/
👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams.
👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/
👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter
👉 Check out the most loved episodes
👉 Past guests on The Unchurned Podcast include Nick Mehta (GainSight), Mike Molinet (Branch), Edward Chiu (Catalyst), Kristi Faltorusso (Client Success), and customer success leaders and CCOs from top companies like Cloudflare, Google, Totango, Zoura, Workday, Zendesk, Braze, BMC Software, Monday.com, and best-selling authors like Geoffrey Moore and Kelly Leonard.
______________________
Unchurned is presented by UpdateAI
About UpdateAI
At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.
More shows like Unchurned - The No. 1 podcast for Customer Success
View all
The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
519 Listeners
Hidden Brain
43,465 Listeners
Pivot
9,188 Listeners
The Official SaaStr Podcast: SaaS | Founders | Investors
175 Listeners
The Daily
111,827 Listeners
The Customer Success Podcast
71 Listeners
Women at Work
1,402 Listeners
Modern Wisdom
3,771 Listeners
The Prof G Pod with Scott Galloway
5,312 Listeners
Grit
190 Listeners
Women in Customer Success Podcast
25 Listeners
A Bit of Optimism
2,186 Listeners
Huberman Lab
28,304 Listeners
The Mel Robbins Podcast
20,494 Listeners
Customer Success Career Coach
75 Listeners