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Commerce Connect Podcast
Commerce Connect Podcast episodes
- Dell’s Harsh Acharya on Unlocking B2B Ecommerce and Managing Through CovidAs one of the world’s earliest ecommerce brands, Dell has always been a D2C innovator. From its earliest days of selling custom-built PCs through mail-order catalogues to being the third-largest PC vendor in the world by market share*, Dell has learned lessons applicable to just about any ecommerce brand. In this podcast, Harsh Acharya, vice […]41 min
- Dell's Harsh Acharya on Unlocking B2B Ecommerce and Managing Through COVID
Dell's Harsh Acharya has seen it all at Dell - from his days as a software engineer to his current role as VP of Ecommerce Technology and Product. Harsh talks with Digital River's Jason Nyhus about where he sees the future of B2B ecommerce, and how Dell has kept its team on point during the pandemic.
41 min - Vaimo: Bottoms Up! Going D2C in the Highly Regulated Spirits IndustryVaimo’s Brian Dearth and ecommerce expert Jason Loehr talk with Digital River’s Jason Nyhus about the challenges and rewards of going direct to consumer in the highly regulated spirits industry. Why company culture is key to any digital transformation.44 min
- Colgate-Palmolive’s Surabhi Pokhriyal on Flattening the Funnel and How to Avoid SUMOIn ecommerce, the rules of the traditional sales funnel no longer apply. That’s why CPG brands must make the maximum Return on Effort (ROE) for everything they do, from creative campaigns to the brand’s digital platform, says Surabhi Pokhriyal, global head of digital commerce for Colgate-Palmolive. In this podcast, Pokhriyal sits down with Jason Nyhus, […]28 min
- Colgate-Palmolive's Surabhi Pokhriyal on Flattening the Funnel and How to Avoid SUMO
Surabhi Pokhriyal has worked with iconic CPG brands over her more than 15 year career. Now Global Head of Digital Commerce at Colgate-Palmolive, Surabhi is pushing innovation in new directions across multiple channels. She lets the data guide her, with the customer as her north star. In this edition of Commerce Connect, Surabhi tells Digital River's Jason Nyhus why success today depends on shedding ideas from the past that don't work in today's digital, customer-first world. She also recommends a few podcasts you can check out, including Brave Commerce with Rachel Tipograff and Sarah Hofstetter.
28 min - GE Healthcare’s Digital Transformation and What it Means for B2B BusinessesOrganizations in the healthcare industry aren’t typically early adopters of new technology and business models, so it’s taken them some time to figure out a way to leverage a subscription-based model for medical equipment. But GE Healthcare has recently developed healthcare subscription models that work well for providers as well as patients. In this podcast, […]35 min
- Todd Donzelli: GE Healthcare's Digital Transformation and What it Means for B2B Business
Todd Donzelli, GE Healthcare's former vice president of program management, could be taking a victory lap after helping the company build a global subscription model during a world-changing pandemic. Instead, he's intent on taking what he's learned about digital transformation at multiple global companies and sharing that expertise more broadly. In this edition of Commerce Connect, Todd and host Natalie Wires talk about how subscriptions are changing the healthcare industry, and what lessons that provides for other B2B companies.
35 min - Digital River’s Jason Cheung and the Never Ending Fight Against FraudFrom sophisticated rings that dupe unwitting consumers to so-called “friendly fraud”, Digital River’s Jason Cheung has built his career on stopping the bad guys (and gals). As a member of the Merchant Risk Council, Jason lives and breathes fraud mitigation. In this episode, Jason lays out the fraud landscape for host Natalie Wires, and shows […]30 min
- Digital River's Jason Cheung and the Never Ending Fight Against Fraud
From sophisticated rings that dupe unwitting consumers to so-called "friendly fraud", Digital River's Jason Cheung has built his career on stopping the bad guys (and gals). As a member of the Merchant Risk Council, Jason lives and breathes fraud mitigation. In this episode, Jason lays out the fraud landscape for host Natalie Wires, and shows us why ecommerce brands can never let their guard down.
30 min - Chargify's Paul Lynch on the Moment That Changed Billing Forever
Back in his days working for telecom companies, Chargify's Paul Lynch understood the pain of billing. Now he heads up a company that manages subscriptions and billing for some of the world's most exciting B2B SaaS businesses. In this episode of Commerce Connect, Paul shares the moment he believes the world changed for billing, and how companies can take a very complicated function and turn it to a competitive advantage.
Books mentioned by Paul in this podcast:- Play Bigger: How Pirates, Dreamers and Innovators Create and Dominate Markets
- Never Split the Difference: Negotiating as if Your Life Depended on It
- Pitch Anything: An Innovative Method for Presenting, Persuading and Winning the Deal
47 min