Protrusive Dental Podcast

Communicating Fees, Treatment Plans and More – PS015


Listen Later

What is the number 1 communication advice for Dentists?
Are you confident in discussing treatment fees with your patients?
Do you struggle with communicating your worth without feeling awkward?
How do you shift your mindset to charge what you're truly worth without feeling guilty (a money mindset issue)?
https://youtu.be/vapDrnVqHRw
In this enlightening conversation, Jaz opens up about his own struggles with money mindset and how he overcame them to confidently charge for his dental services.
Joined by dental student Naveed Bhatti, they explore the challenges of pricing treatments, offering empathetic solutions to patients, and using the power of visualization to boost confidence in fee discussions.
They also dive into the importance of being transparent with fees, managing discounts, and recognizing your true value as a dental professional. Whether you're new to the field or have years of experience, these strategies will help you navigate the financial side of dentistry with ease and confidence.
Key Takeaways
Communication is crucial in dentistry, often more than clinical skills.
Active listening is essential; avoid interrupting patients.
Nervous patients may talk excessively; guide the conversation gently.
Patients may withhold information due to fear or anxiety.
It's important to make treatment recommendations based on patient needs.
Asking open-ended questions can help gather more information.
Experience builds confidence in patient interactions.
Being authentic while adapting to patients is key.
Patients can sense when a dentist is confident or insincere.
Building rapport leads to better patient relationships. Kindness is essential in patient interactions.
Patients often reflect the values of their dentists.
Effective communication can bridge the gap between jargon and patient understanding.
Long-term relationships with patients enhance trust and satisfaction.
Discussing fees requires confidence and transparency.
Visualization techniques can improve communication skills.
Empathy is important, but it should not compromise business integrity.
Need to Read it? Check out the Full Episode Transcript below!
Highlights of this episode:
01:46 Introducing Naveed Bhatti and His Journey
02:53 The Importance of Communication in Dentistry (Do’s and Don’ts)
08:13 Handling Nervous and Quiet Patients
10:51 Dealing with Patients Who Don't Tell the Whole Truth
14:35 Making Treatment Recommendations
17:56 Asking the Right Questions
21:36 Balancing Professionalism and Personal Connection
25:49 Handling Difficult Patients 
31:38 Effective Communication with Patients
35:05 Discussing Treatment Fees with Confidence
40:25 The Power of Visualization in Dentistry
48:56 Concluding Thoughts and Future Plans
Support Nav’s YouTube channel, The StuDent
If you enjoyed this episode, don't miss out on Think Comprehensive – Communication Gems with Zak Kara – PDP010!
This episode is eligible for 1 CE credit via the quiz on Protrusive Guidance. 
This episode meets GDC Outcome B.
AGD Subject Code: 550 PRACTICE MANAGEMENT AND HUMAN RELATIONS
Aim:
To enhance dental professionals' communication skills by exploring effective strategies for patient interaction, treatment planning, and fee discussions—ultimately building trust, improving patient outcomes, and boosting confidence in everyday clinical practice.
Dentists will be able to -
1. Recognize the importance of active listening and body language in patient communication.
2. Explain treatment options using patient-centered language and analogies that promote understanding and buy-in.
3. Discuss treatment fees with clarity and conviction, addressing money mindset barriers and building perceived value.
Click below for full episode transcript:
Teaser: If you ask seven dentists, you'll get 12 opinions. You see what I mean? Right. So firstly, okay,
...more
View all episodesView all episodes
Download on the App Store

Protrusive Dental PodcastBy Jaz Gulati

  • 4.7
  • 4.7
  • 4.7
  • 4.7
  • 4.7

4.7

19 ratings


More shows like Protrusive Dental Podcast

View all
The Martin Lewis Podcast by BBC Radio 5 Live

The Martin Lewis Podcast

70 Listeners

The Meaningful Money Personal Finance Podcast by Pete Matthew

The Meaningful Money Personal Finance Podcast

89 Listeners

The Dentalpreneur Podcast w/ Dr. Mark Costes by Mark Costes

The Dentalpreneur Podcast w/ Dr. Mark Costes

307 Listeners

Bulletproof Dental Practice by Dr. Peter Boulden & Dr. Craig Spodak

Bulletproof Dental Practice

229 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

7,626 Listeners

Feel Better, Live More with Dr Rangan Chatterjee by Dr Rangan Chatterjee: GP & Author

Feel Better, Live More with Dr Rangan Chatterjee

3,556 Listeners

How To Fail With Elizabeth Day by Elizabeth Day and Sony Music Entertainment

How To Fail With Elizabeth Day

1,234 Listeners

Dental Leaders Podcast by Prav Solanki & Payman Langroudi

Dental Leaders Podcast

5 Listeners

Dental Digest Podcast with Dr. Melissa Seibert by Dental Digest Institute & Dr. Melissa Seibert: Dentist

Dental Digest Podcast with Dr. Melissa Seibert

265 Listeners

The High Performance Podcast by High Performance

The High Performance Podcast

616 Listeners

Vogue & Amber by Global

Vogue & Amber

328 Listeners

Dentists Who Invest Podcast by Dr. James Martin

Dentists Who Invest Podcast

1 Listeners

My Therapist Ghosted Me by Global

My Therapist Ghosted Me

798 Listeners

ZOE Science & Nutrition by ZOE

ZOE Science & Nutrition

2,048 Listeners

BigDeal by Codie Sanchez

BigDeal

750 Listeners