Future Commerce

Community as a Retail Differentiator


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Community-building is powering everything from product innovation to commerce platforms. In this episode we dive into how to build a community and how to do it with authenticity. Plus: how did Kanye West's Yeezy brand shape the entire footwear industry in just 5 years?

Show Notes
Main Takeaways:
  • Phillip realizes that some content ages better than others.
  • Retail renaissance will always be relevant.
  • How does community impact the world around us?
  • Adidas vs Nike: Battle of the User Experience:
    • Adidas cracks the Global Top 100 Brands 2018 list.

    • Nike remains on the list at #29.

    • According to Phillip, Nike is setting the stage for where footwear should be but is Adidas's app changing the buyer experience?

    • Phillip almost buys Adidas after Nike sneaker sells out in 31 minutes.

    • Adidas app seems to allow for a unique user experience, while Nike just seems like a responsive website.

    • Does Adidas's unique approach to customer engagement mean they will pull ahead of Nike?

      Does Brian love Kanye like Kanye loves Kanye?
      • Kanye's "Yeezy" changed the footwear game forever.

      • Yeezy's used to be a luxury product, but production is ramping up to over a million pairs for the upcoming sneaker.

      • Kanye West's ability to be a content creator and foster community is unparalleled in the sneaker industry.

      • Yeezy is the brand other brands love to copy.

      • Brian is definitely a Kanye West fan.

        Social Platforms and Communities:
        • Reddit becomes the third most-used website behind Amazon and Youtube.

        • Reddit surged ahead and surpassed Facebook.

        • Facebook users seem to be all about engaging with Facebook and known social contacts.

        • Reddit users create distinct communities and engage in community-based conversation.

        • Commerce works in a similar structure to Reddit in terms of engagement: sharing experiences and sharing ideas.

        • Magento is a great example of a "commerce-based community."

          Beyond the $$: Community Building is Helping Companies Grow:
          • Early adopters of the web self-organized into enthusiastic communities like dial-up BBS.

          • Phillip realizes he may, in fact, be older than Brian.

          • Former Payless shoe rep built XO communications by installing dial-up services in Payless stores and is successful because he focuses on community rather than company building.

          • Throughout the 90's and early 2000's, companies like Microsoft and Google follow this path as well.

          • Everything comes down to community building: where products are sourced, how they are made, and the ethics of the process.

            Community Building Basics:
            • Don't try to control the conversation or the message.

            • Tell a story as a brand that fosters conversation.

            • Let users engage in the conversation, and listen to feedback.

            • Always be open to change and adaptation.

              Examples of Community Builders: King of Pops and Bitter Southerner:
              • King of Pops makes popsicles popular by setting up shop at every music festival in Atlanta in 2018.

              • King of Pops create community and conversation at their popsicles stands.

              • The Bitter Southerner an online opinion magazine gives a voice to opinionated southerners sick of being caricatures, with related apparel.

              • Wearing Bitter Southerner apparel opens up conversations about real "southern values", and allows for community building.

              • The future of branding is all about having conversations.

                Retail tech is moving fast, and Future Commerce is moving faster.

                ...more
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                Future CommerceBy Phillip Jackson, Brian Lange

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