April 20, 2020

Confidential Communications

34 minutes

An interview with Jarred Bolen, Technical Account Manager at Hushmail, about how to appropriately comply with HIPAA in how you communicate with your clients. Curt and Katie talk with Jarrod about encryption, security considerations, and how (and why) to create a HIPAA compliant office, even now.

Interview with Jarred Bolen, Technical Account Manager, Hushmail

Jarred Bolen joined Hushmail in 2016 with over five years of support experience for software and telecommunications companies and a longtime interest in internet security. Starting in Customer Care, he moved to the Sales team as a Technical Account Manager in 2019, and now helps new Hushmail customers connect with their clients and colleagues.

In this episode we talk about:

How to use email (even your normal email) in a HIPAA compliant manner

The benefits of encryption, what it is, and types of encryption available

Going beyond what is required to address the ethics of keeping your client’s information safe

Who is required to be HIPAA compliant, e.g., covered entities

The argument against the complaint that it is an inconvenience to clients to remain compliant

The consideration related what is (or is not) Protected Health Information (PHI)

How to create a HIPAA-compliant office

The importance of documentation of your processes

Potential legislation asking for back doors into encrypted services – concerns and potential risks

Staying up-to-date with updates within the tech sector

Setting yourself up for success from the beginning (even if you start this type of secure communication during the global pandemic)

What is included in Hushmail service, how Hushmail has evolved from the beginning

Our Generous Sponsor: Therapy Reimagined

So…you’re wondering how to make it through this. Worried about finances, what’s next, how to keep doing your best therapy, continued adjusting to telehealth, etc. Now, more than ever, it may be worth it to invest in your clinical and business decisions to improve your practice. We recognize that getting help is better than going at it alone.

During overwhelming or uncertain times (like these) it can be especially helpful to seek supervision or consultation. When you can’t get out of your own panic or concrete thinking, we’d like to be your thinking partner. But we know that money is uncertain, so we’re offering our 50-minute-hour at half price. That’s right - a consultation with Curt or Katie (while we’re stuck in quarantine) for only $100.

Resources mentioned:

We’ve pulled together resources mentioned in this episode and put together some handy-dandy links. Please note that some of the links below are affiliate links, so if you purchase after clicking below, we may get a little bit of cash in our pockets. We thank you in advance!

Special offer from Hushmail: Hushmail is a secure email, web form, and e-signature service that lets you send and receive private, encrypted emails, attachments, and web forms to and from anyone, even people who don't use Hushmail. With easy-to-use webmail, a secure message center, drag-and-drop form builder, and iPhone app, there's no complicated installation. Just sign up and start sending securely. Our Healthcare plans come configured for HIPAA compliance, and our legally binding e-signatures comply with ESIGN and UETA.

New Hushmail for Healthcare customers who sign up through Therapy Reimagined receive a 10 percent lifetime discount!

HHS Risk Assessment

Our consultation services:

The Fifty-Minute Hour

Credits:

Voice Over by DW McCann https://www.facebook.com/McCannDW/

Music by Crystal Grooms Mangano http://www.crystalmangano.com/

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