Learn techniques to calm someone down when are in fight or flight mode. In this podcast I provide a practical framework for de-escalation that can be used in work, family or other conflicts.

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In this episode of the Conflict Skills Podcast, I discuss the challenges and stress of managing conflicts between two staff members. I provide a practical framework that can be used as an outline for approaching the conversation. By naming the issue, empathizing, coaching, and following through, managers can effectively address conflicts and promote a healthier working relationship within their team.

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In episode 20 of the Conflict Skills podcast, professional mediator Simon Goode discusses effective strategies for dealing with toxic people at work. He emphasizes the importance of empathy and boundaries when interacting with these individuals, highlighting the need for self-awareness and self-care to mitigate the negative impact they can have. Through understanding the underlying causes of toxic behavior and providing a space for expression, listeners are guided on how to defuse tense situations and potentially foster growth and change in toxic individuals.

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In this episode of the Conflict Skills Podcast, join host Simon Goode as he explores the delicate art of disagreeing with your boss. Tune in to discover practical tips and strategies for navigating these challenging conversations while maintaining professionalism and fostering productive outcomes.

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In this episode I answer a common question - "How can I feel more confident dealing with conflict". Our feelings are connected to our thoughts and behaviour, and I discuss a number of strategies for changing how we feel by leveraging our thoughts (the story we tell our selves, our expectations, our sense of responsibility for an issue) and our behaviour (self-care, preparing for conflict etc.). I discuss the way feelings work and why we have them, as well as the two major levers for influencing our

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In this episode, I talk about how to give an ultimatum effectively. This is an effective way of dealing with problematic behaviour in an assertive way whilst minimising the chance of defensiveness and resistance. The approach I suggest can be used in workplace conflict as well as in parenting relationships or other personal conflict situations.Of course, you can't control the behaviour of the other person, but responding in a strategic way rather than reacting means that you increase the changes of a positive outcome.

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In this episode of the podcast, I talk about how to deal with a situation where someone keeps using their phone inappropriately at work. This is a common challenges for a lot of businesses and as people continue to become more addicted to their phones, it will likely not be something that goes away any time soon. When staff are using their phone at work it can create a range of issues, from declines in productivity , increasing errors, it can impact communication and team performance and also give customers a negative impression. I explain how to analyse a conflict situation and deal with someone using their phone in a candid and direct way, gradually escalating the level of assertiveness that is used.

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In this episode I discuss how to confront someone making negative comments.

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In this episode I respond to a question that I was sent by a listener. The situation involves someone acting as Team Leader, which is always a challenging situation as you move into a position of authority with people who were previously your peers. It's particularly challenging when this is a temporary situation and you will return to your former role in the future. I discuss some of the ways that we can set up a conversation to discuss what is going on, but to do so in a non-threatening way. This often helps to keep the conversation contained when discussing the past and shift the focus from the past to the future, from problem to solution.

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In this episode, I talk about why conflict causes us so much stress and a framework to reflect on a situation to gain awareness. I explain the connection between thought, feeling and behaviour and how when we become aware of what negative rumination and emotions are costing us, it opens the door for us to become serious about change. Healing during conflict is inherently difficult due to the fact that we tend to slip into emotional reactions and negative thinking patterns. When you decide that you are serious about feeling better, than using a framework like I discuss in the podcast can be a helpful scaffold to at least help things to slightly improve which then makes longer-term and more effective healing possible.

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