Connecting the Dots

Julie Dirksen is the author of the books Design For How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Her MS degree is in Instructional Systems Technology from Indiana University. She’s been an adjunct faculty member at the Minneapolis College of Art and Design and is a Learning Guild Guildmaster. She is happiest when she gets to learning something new, and you can find her at usablelearning.com.

1. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
2. CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Zach Mercurio, Ph.D., is a researcher, author, and speaker who specializes in purposeful leadership, mattering, meaningful work, and positive organizational psychology.

He wrote "The Invisible Leader: Transform Your Life, Work, and Organization with the Power of Authentic Purpose." His forthcoming book, "The Power of Mattering: How Leaders Can Create a Culture of Significance," will be released by Harvard Business Review Press in 2025.

Zach works with hundreds of organizations worldwide to forge purposeful leaders who enable mattering, motivation, well-being, and performance. Some of his clients include the U.S. Army, USA Wrestling, J.P. Morgan Chase, Delta Airlines, Marriott International, The Government of Canada, and The National Park Service.

He also serves as one of author Simon Sinek’s “Optimist Instructors.”

Zach earned his Ph.D. in organizational development from Colorado State University where he serves as a Research and Teaching Fellow in the Department of Psychology's Center for Meaning and Purpose and as an Instructor in the Organizational Learning, Performance, and Change program.

His research on meaningful work has been awarded by The Association for Talent Development, The Academy of Management, and The Academy of Human Resource Development.

Zach lives in Fort Collins, CO with his wife, two sons, and two adopted dogs.

1. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
2. CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Steve Nicoll is a trusted business excellence coach who helps turn bold ideas into lasting change. With decades of cross-industry experience, he’s known for bridging strategy and action, whether in the boardroom or on the shop floor. Calm, engaging and grounded, Steve quickly builds trust and inspires teams to embrace improvement with energy and purpose. He listens deeply, empowers others, and delivers results. His strength lies in combining operational insight with natural leadership to help organizations gain clarity, and unlock confidence and capability to create real, sustainable impact. A Shingo Prize recipient and coach, Lean Fellow, and MSc in Sustainable Business Excellence, Steve brings deep expertise in leadership, lean thinking and cultural transformation.

1. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
2. CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Mike Martyn is the founder of SISU Consulting Group, an internationally recognized and award-winning firm dedicated to helping organizations drive superior business results by creating continuous improvement cultures where “improving the work is the work.” Mr. Martyn is the author of Own the Gap and Management for Omotenashi, and editor of the Shingo workshop series books: Cultural Enablers and Build Excellence. Prior to founding SISU, Mr. Martyn worked in private equity, successfully turning around companies in both manufacturing and service industries. A four-time recipient of the Shingo Publication Award, he has personally coached more than 200 organizations in implementing the principles of operational excellence, including Baxter Healthcare, La-Z-Boy, OC Tanner, University of Washington, Aera Energy, Boston Scientific, Christie Clinic, and Abbott. Many of his clients have successfully challenged and received Shingo recognition. Mr. Martyn has been involved with the Shingo Institute since 2001, serving in a variety of roles, most recently as senior curriculum advisor and faculty fellow. He is a lifetime member of the Shingo Academy.

1. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
2. CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Jane’s purpose is to create the environment and leadership that enables growth and fulfilment. She does this through listening. Listening to ignite the best thinking, ideas and solutions in others. In her executive coach and facilitator roles she supports individuals and teams develop human-centric leadership and cultures where everybody matters generating people and business growth in harmony.

She is an Ambassador for Truly Human Leadership and hosts a thought led community in developing this approach to leadership.

Jane is a master credited coach with the ICF and global faculty member with Time to Think. Jane brings the thinking environment to life for others through her teaching all courses to the qualifying level and offers supervision to thinking environment practitioners.

Jane has over 35 years’ experience within people focused roles in professional and financial services. Her experience includes Director of her own coaching practice, and HR Executive within European and US Investment Banks and an International Law Firm where she was responsible for the strategy and implementation of resourcing and development of people across front line businesses. Jane’s work is underpinned with post graduate diplomas in Human Resources Management and Psychological Coaching. Jane is also author of The Listening Coach – Coach yourself through the elements of listening that are critical in life business and our communities and Are you listening, or just waiting to speak? – The secret to propelling your business relationships.

Current and former clients include Munich Re, Rothschilds, Columbia Threadneedle, Pask Partnership, The Marketing Academy, Deloitte, Bottomline Technologies, Sony Pictures, Barry Wehmiller, Ince & Co, Land Securities, HP.

1. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
2. CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Jane’s purpose is to create the environment and leadership that enables growth and fulfilment. She does this through listening. Listening to ignite the best thinking, ideas and solutions in others. In her executive coach and facilitator roles she supports individuals and teams develop human-centric leadership and cultures where everybody matters generating people and business growth in harmony. She is an Ambassador for Truly Human Leadership and hosts a thought led community in developing this approach to leadership.

Jane is a master credited coach with the ICF and global faculty member with Time to Think. Jane brings the thinking environment to life for others through her teaching all courses to the qualifying level and offers supervision to thinking environment practitioners.

Jane has over 35 years’ experience within people focused roles in professional and financial services. Her experience includes Director of her own coaching practice, and HR Executive within European and US Investment Banks and an International Law Firm where she was responsible for the strategy and implementation of resourcing and development of people across front line businesses. Jane’s work is underpinned with post graduate diplomas in Human Resources Management and Psychological Coaching. Jane is also author of The Listening Coach – Coach yourself through the elements of listening that are critical in life business and our communities and Are you listening, or just waiting to speak? – The secret to propelling your business relationships.

Current and former clients include Munich Re, Rothschilds, Columbia Threadneedle, Pask Partnership, The Marketing Academy, Deloitte, Bottomline Technologies, Sony Pictures, Barry Wehmiller, Ince & Co, Land Securities, HP.

1. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
2. CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Jane’s purpose is to create the environment and leadership that enables growth and fulfilment. She does this through listening. Listening to ignite the best thinking, ideas and solutions in others. In her executive coach and facilitator roles she supports individuals and teams develop human-centric leadership and cultures where everybody matters generating people and business growth in harmony. She is an Ambassador for Truly Human Leadership and hosts a thought led community in developing this approach to leadership.

Jane is a master credited coach with the ICF and global faculty member with Time to Think. Jane brings the thinking environment to life for others through her teaching all courses to the qualifying level and offers supervision to thinking environment practitioners.

Jane has over 35 years’ experience within people focused roles in professional and financial services. Her experience includes Director of her own coaching practice, and HR Executive within European and US Investment Banks and an International Law Firm where she was responsible for the strategy and implementation of resourcing and development of people across front line businesses. Jane’s work is underpinned with post graduate diplomas in Human Resources Management and Psychological Coaching. Jane is also author of The Listening Coach – Coach yourself through the elements of listening that are critical in life business and our communities and Are you listening, or just waiting to speak? – The secret to propelling your business relationships.

Current and former clients include Munich Re, Rothschilds, Columbia Threadneedle, Pask Partnership, The Marketing Academy, Deloitte, Bottomline Technologies, Sony Pictures, Barry Wehmiller, Ince & Co, Land Securities, HP.

1. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
2. CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Mark Rosenthal has been learning on the front lines of continuous improvement, quality improvement, and leader development in manufacturing, engineering, the service sector, and health care, for over three decades.

His baseline background and training experience was with Toyota-trained teachers in the USA and Japan. Though he has worked with a wide spectrum of organizations ranging from strategic projects for major global corporations, coaching and training small and medium sized businesses, and coaching individual business owners, he has increasingly been focusing on learning more about the process of leadership itself.

Before joining the private sector, Mark spent time as a Commissioned Officer in the U.S. Army managing heavy equipment maintenance and logistics operations in Korea, the U.S., and Germany (as well as questionable activities such as jumping out of perfectly serviceable aircraft in flight).

Mark is a well-known blogger with his "The Lean Thinker" website, and a co-founder of Kata School Cascadia.

1. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
2. CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Chris is a certified Shingo Institute Faculty Fellow, Academy member, master trainer, and Shingo examiner. He is a co-author of four Shingo Publication award winning books - "4+1 Embedding a Culture of Continuous, " The Essence of Excellence", ”Why Bother?”, and “Why Care?”. He is also editor of the Shingo Institute book “Enterprise Alignment and Results”. His sixth co-authored book “Leading Excellence-the 5 Hats of the Adaptive Leader” has been an Amazon best seller in Australia and is currently being translated into several languages.

1. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
2. CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Bree Groff is a workplace culture expert and author of Today Was Fun: A Book About Work (Seriously). She has spent her career guiding executives at companies such as Microsoft, Google, Pfizer, Calvin Klein, Point32Health, and Memorial Sloan Kettering Cancer Center through periods of complex change. She is a Senior Advisor to the global consultancy SYPartners, previously served as the CEO of NOBL Collective, and she holds an MS in Learning and Organizational Change from Northwestern University. Bree lives in New York City with her husband and daughter.

1. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
2. CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.