We continue the discussion with Lucy Xenophon, Chief Transformation Officer, Brian Radbill, Incident Commander and CMO, and Art Gianelli, President, from Mount Sinai Morningside Hospital in New York City. Being in New York City puts them at the heart of the crisis. They share what they are doign to support front line staff, how their improvement team has supported the organization during this time of crisis, as well as what systems they have put in place that have been particularly valuable in the fight against COVID-19.