Do you remember the good ‘ole days of rock-solid cancellation policies and cancellation phone call scripts? The latest resurgence of COVID-19 has caused a rattling and even complete decomposition of the plan for handling patient cancellations. In this episode, Dr. Kuba and Bethany continue discussing the current impact of COVID-19 on the practice, specifically in the way of a schedule that never seems to stay put together. Because an obliterated schedule can cause extreme stress, it is vital to hear strategies and thoughts on how others handle the unknown of every single day in a dental practice. 

Show hosts Bethany Petty and Dr. Reena Kuba discuss the following topics: 

• How should a dental team approach the overwhelming about of cancellations and no shows? 
• What are some mindsets that are helpful when considering the ever-changing landscape of staff and patient absences? 
• The importance of constantly re-evaluating office policy and communicating these changes clearly to patients and staff members. 

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