Covid-19 Dispatch: John Pepper

07.16.2020 - By HBS Managing the Future of Work

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Is the triple bottom line a liability in a crisis? The question is anything but theoretical for John Pepper, who co-founded restaurant chain Boloco in 1997. The pandemic has brought many restaurants to the brink, but Boloco continues to work to establish a profitable model that includes paying a living wage and providing workers with opportunities for more gainful employment. CEO Pepper reflects on running a B Corp business in times of crisis and engaging with the Black Lives Matter movement.

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