Future Commerce

Cracking the Viral Code: Creators As CMOs


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Jonathan Cohen, CMO of Onyx Global Group (Pure Daily Care & Aquasonic), joins Phillip and Alicia to trace the arc from Amazon-first launches to TikTok Shop dominance. This week, we unpack the unmeasurable and explore what it actually means to cede your marketing playbook to a creator economy that doesn't need your permission.

Control Is Overrated, Anyway
Key Takeaways
  • Creators are the new CMOs. Brands don't cascade strategy; creators build their own.
  • Amazon reviews are still currency. Early investment in social proof compounds over the years.
  • Sampling is a long game. Expect results two to three months out, not just the week of Black Friday.
  • TikTok Live provides free focus groups. Real-time customer feedback can greenlight a new product line and unlock new growth opportunities.
  • You can't dashboard everything. The brands with staying power are building habits, not just conversions.
  • "The creators are our mini CMOs. They build their own marketing plans, their own talking points, their own strategies to sell our products." — Jonathan Cohen [00:22:08]
  • "We have cut checks for tens of thousands of dollars to creators we've never spoken to before." — Jonathan Cohen [00:22:07]
  • "If you brush your teeth, you're an Aquasonic potential customer." — Jonathan Cohen [00:45:28]
  • "You're building habits. And there's no better investment in brand than that — because those habits stick with them a lot longer than the ad dollar you spent to get them there." — Phillip Jackson [00:47:50]
  • Associated Links:
    • Check out Future Commerce on YouTube
    • Check out Future Commerce Plus for exclusive content and save on merch and print
    • Subscribe to Insiders and The Senses to read more about what we are witnessing in the commerce world
    • Listen to our other episodes of Future Commerce
    • Have any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!


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      Future CommerceBy Phillip Jackson, Brian Lange

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