Welcome to another episode of Better Business, Better Life. Join host Debra Chantry-Taylor as she welcomes guest Valerie Cockerell, a former Disney Executive and Author of Manage Like a Mother.

Born and raised in Lyon, France, Valerie was recruited by Disney to help set up the retail arm for Disneyland Paris in 1992. From there, her journey to consulting started, where she draws leadership lessons from motherhood and brings Disney’s renowned customer service magic into businesses.

In this episode, they discuss the importance of creating emotional connections with customers, building an intentional culture, and the role of women in leadership.

Tune in to learn how to transform your business by leveraging the principles that make Disney a global success.

HOST'S DETAILS:

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►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

►See how she can help you: https://businessaction.co.nz/

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GUESTS DETAILS:

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►https://dancockerell.com/

►Manage Like a Mother

►Valerie Cockerell - LinkedIn

Chapters:

00:41 - Guest Introduction

04:10 - Transitioning from Disney to Consulting

08:45 - Leadership Lessons from Motherhood

12:30 - Creating Emotional Connections with Customers

17:15 - Importance of Simplicity in Leadership

21:50 - Hiring for Attitude over Skills

26:05 - Building an Intentional Company Culture

30:20 - The Role of Women in Leadership

35:40 - Applying Disney’s Magic to Your Business

40:00 - Closing Thoughts & Key Takeaways