CSMs are responsible for a wide range of tasks, including:

• Onboarding new customers
• Providing technical support
• Managing customer accounts
• Developing and implementing customer success strategies
• Identifying and resolving customer churn

All of these responsibilities require CSMs to be highly skilled and adaptable. They need to be able to switch gears quickly and handle a wide range of tasks simultaneously.

Tune in to listen to Stevie Case, CRO Vanta chat with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson  & Mickey Powell about - 'How CS Teams are Defining Value and Elevating Customer Experience at Vanta'. 

👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams.

👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/

👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.

👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter