In this episode of Business Brain, Dave Hamilton and Shannon Jean open with lighthearted banter about left-handedness before Shannon shares a major milestone: his $5 Reseller Mastermind has reached over 1,000 members. He explains how the community started almost by accident through X (Twitter) subscriptions, evolved to a Kajabi-based platform for better management, and now allows members to connect, share resources, and learn. The move off social platforms gave Shannon ownership of his audience and reduced his personal workload as members help each other.

The conversation then shifts to Dave’s new business maxim: “Burned bridges kill future deals,” an extension of the classic “time kills all deals.” They discuss the importance of handling business disputes diplomatically to preserve relationships, even when wronged. Shannon offers real-world examples from product sourcing, noting that measured, respectful responses often turn problems into leverage for better future terms. Both stress that vendors, employees, and industry contacts move between companies, so preserving goodwill keeps opportunities open.

The episode wraps with sponsor messages from Shopify and Eversite, reinforcing the importance of reliable tools and systems for entrepreneurs, and a call for listener feedback on the “burned bridges” concept.

The post Customer Problems and Burning Bridges – Business Brain 674 appeared first on Business Brain - The Entrepreneurs' Podcast.