Loyalty or satisfaction? Which do you prefer from you clients? YES! We get into it with our INCREDIBLE guest Jay Williams. His approach to guest experience is so on point and he will make you think about things a little differently. We also go deep into the human side of our industry. The big piece of the puzzle that allows stylists to serve, grow, and create deeper relationships with your clients. We could go on and on about Jay and his philosophies, but just go ahead, settle in and listen to this very informative episode. 

Sponsored by Oligo Professionnel.