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#CX 3: Customer Experience Begins Before There's a Customer w/ Rachel Ostrander
In this episode of the #CX series, Ethan Beute speaks with Rachel Ostrander, Director of Runner Experience at Brooks Running, about structuring, delivering, and improving customer experience around physical products with multi-year lead times.
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By Sweet Fish
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In this episode of the #CX series, Ethan Beute speaks with Rachel Ostrander, Director of Runner Experience at Brooks Running, about structuring, delivering, and improving customer experience around physical products with multi-year lead times.
Want to get a no-fluff email that boils down our 3 biggest takeaways from an entire week of B2B Growth episodes?
Sign up today: http://sweetfishmedia.com/big3
We'll never send you more than what you can read in < 1 minute.
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