Cyber criminals have seriously damaged some household names recently - M&S, Co-op, North Face, Harrods - but what really happens behind the scenes when a business is hacked?Evan Davis speaks to the former head of information security at Royal Mail about the major attack it suffered in 2023 - from the initial alert and the eye-watering ransom demand, to the media leak and the long, slow rebuild.Plus, how should you negotiate with hackers, how sophisticated have they become, and how do they choose their victims?Evan is joined by:Jon Staniforth, former Chief Information Security Officer (CISO) at Royal Mail;
Lisa Forte, founder and partner, Red Goat.Production team:Producer: Simon Tulett
Editor: Matt Willis
Sound: Nathan Chamberlain and James Beard
Production co-ordinator: Sophie Hill and Janet Staples

Cyber criminals have seriously damaged some household names recently - M&S, Co-op, North Face, Harrods - but what really happens behind the scenes when a business is hacked? Evan Davis speaks to the former head of information security at Royal Mail about the major attack it suffered in 2023 - from the initial alert and the eye-watering ransom demand, to the media leak and the long, slow rebuild. Plus, how should you negotiate with hackers, how sophisticated have they become, and how do they choose their victims? Evan is joined by: Jon Staniforth, former Chief Information Security Officer (CISO) at Royal Mail; Lisa Forte, founder and partner, Red Goat. Production team: Producer: Simon Tulett Editor: Matt Willis Sound: Nathan Chamberlain and James Beard Production co-ordinator: Sophie Hill and Janet Staples

Cyber criminals have seriously damaged some household names recently - M&amp;S, Co-op, North Face, Harrods - but what really happens behind the scenes when a business is hacked?Evan Davis speaks to the former head of information security at Royal Mail about the major attack it suffered in 2023 - from the initial alert and the eye-watering ransom demand, to the media leak and the long, slow rebuild.Plus, how should you negotiate with hackers, how sophisticated have they become, and how do they choose their victims?Evan is joined by:Jon Staniforth, former Chief Information Security Officer (CISO) at Royal Mail;
Lisa Forte, founder and partner, Red Goat.Production team:Producer: Simon Tulett
Editor: Matt Willis
Sound: Nathan Chamberlain and James Beard
Production co-ordinator: Sophie Hill and Janet Staples

Cyber Attacks: On The Front Line Of A Hack

The definitive business podcast from the BBC. Each week, the BBC's Evan Davis is joined by bosses, entrepreneurs and industry experts, to lift the lid on how their businesses work, and what it’s like to be in charge. They discuss a big issue, a big challenge, or a big question facing their industry. From managing AI to managing millennials, from supermarkets to supercharging a new product.And our guests will share their stories of success and failure along the way.  Podcasts are published every Thursday. And as well as being a podcast, we are also available every Thursday afternoon and Tuesday evening on BBC Radio 4. You can now also listen to The Bottom Line on a smart speaker. If you want to listen, just say "Ask BBC Sounds to play The Bottom Line”. It works on most smart speakers.The Bottom Line has published a spin off series - Decisions That Made Me - where Evan asks entrepreneurs and business leaders about the most crucial moments in their lives and careers. You can watch these episodes here: https://t.ly/oJ8lW. Got a question or a comment? Get in touch with Evan and the team on email at bottomline@bbc.co.uk.The Bottom Line is produced in partnership with The Open University and is an EcoAudio certified production.

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The definitive business podcast from the BBC. Each week, the BBC's Evan Davis is joined by bosses, entrepreneurs and industry experts, to lift the lid on how their businesses work, and what it’s like to be in charge. They discuss a big issue, a big challenge, or a big question facing their industry. From managing AI to managing millennials, from supermarkets to supercharging a new product. And our guests will share their stories of success and failure along the way. Podcasts are published every Thursday. And as well as being a podcast, we are also available every Thursday afternoon and Tuesday evening on BBC Radio 4. You can now also listen to The Bottom Line on a smart speaker. If you want to listen, just say "Ask BBC Sounds to play The Bottom Line”. It works on most smart speakers. The Bottom Line has published a spin off series - Decisions That Made Me - where Evan asks entrepreneurs and business leaders about the most crucial moments in their lives and careers. You can watch these episodes here: https://t.ly/oJ8lW. Got a question or a comment? Get in touch with Evan and the team on email at bottomline@bbc.co.uk. The Bottom Line is produced in partnership with The Open University and is an EcoAudio certified production.

The definitive business podcast from the BBC. Each week, the BBC's Evan Davis is joined by bosses, entrepreneurs and industry experts, to lift the lid on how their businesses work, and what it’s like to be in charge.&nbsp;They discuss a big issue, a big challenge, or a big question facing their industry. From managing AI to managing millennials, from supermarkets to supercharging a new product.And our guests will share their stories of success and failure along the way. &nbsp;Podcasts are published every Thursday. And as well as being a podcast, we are also available every Thursday afternoon and Tuesday evening on BBC Radio 4.&nbsp;You can now also listen to The Bottom Line on a smart speaker. If you want to listen, just say "Ask BBC Sounds to play The Bottom Line”. It works on most smart speakers.The Bottom Line has published a spin off series - Decisions That Made Me - where Evan asks entrepreneurs and business leaders about the most crucial moments in their lives and careers.&nbsp;You can watch these episodes here: https://t.ly/oJ8lW. Got a question or a comment? Get in touch with Evan and the team on email at bottomline@bbc.co.uk.The Bottom Line is produced in partnership with The Open University and is an EcoAudio certified production.

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Cyber Attacks: On The Front Line Of A Hack

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